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Job Title:

IT Service Support Analyst

Department:

Fisher College | Information Technology Services Operations

Reporting to the Associate Director of Support Services, the IT Service Support Analyst is responsible for installation and configuration of desktop operating systems and application software; assuring client hardware and software adheres to university security requirements; diagnosing and correcting technology hardware and software problems and providing excellent customer service to clients; performs upgrades and rebuilds user workstations with current versions of software; creates and maintains documentation on software and hardware specific to client workstations; assists with classroom support; organizes and maintains work tickets; provides helpdesk support and problem resolution; troubleshoots and solves complex technical issues related to the designated environment. Develops automated solutions to deploy, monitor and audit software distribution. Supports college information security initiatives; monitors, configure and takes corrective action with anti-virus, data loss protection, vulnerability scanning, and asset management systems.

Required Qualifications

Bachelor’s degree in computer science or other related technology field or equivalent education and experience. 2 years’ experience in installation, maintenance, repair and troubleshooting of computer hardware, and software; Experience with automated software and patch management systems; wide range knowledge of education and administrative software, hardware, and related technology; Willingness to update skills as technology evolves; Excellent communication, problem solving, and decision making skills; Must have attention to detail, and maintain a high level of dependability, flexibility, and integrity.

Desired Qualifications

Basic networking knowledge with DCHP, TCP/IP settings and MAC/IP address.

Additional Information:

The target hiring range for this job profile is $26.49 - $34.81 per hour. The actual salary paid to an individual will vary based on multiple factors, including but not limited to, education, years of experience, internal equity, etc.

Location:

Mason Hall (0252)

Position Type:

Regular

Scheduled Hours:

40

Shift:

First Shift