• Job Description

  Req#: 25-03641

  IT Services Support 12+ Months Contract Carson, CA (On-site 5 days/week) Travel: This will be an on-site position and will also provide coverage for our Porsche design office in Costa Mesa maybe 20-30% of the time. Position Objective: The contractor’s primary responsibility will be to provide first and second level IT Helpdesk support for PCNA IT. This position provides telecommunication, desktop hardware and software support that include: installation of network printers and software, workstation configuration, network connectivity resolution and related troubleshooting for client. The contractor will be required to have a deep understanding of IT support tasks with IT experience. The contractor will also be tasked to support A/V needs in the facility. He/she will be a first level technical support resource. The contractor will be required to work flexible schedules to meet the demands of the Porsche Experience Center events. Primary Responsibilities: • Provide technical support for end-user computers (HP) and mobile devices (iPhone/iPad) • Provide first and second level support for complex problems • Work across multiple IT support Groups • Assist in the developing and deploying of computer images for laptop and desktop systems • Support the set-up and maintenance of all end user hardware and software • Assist in the support of all IOS wireless devices • As assigned, completely configure, test and install files, applications and printers • Record and resolve or escalate incoming support requests in various ticket tracking tools • Work with telecommunications provider in the support of audio conferencing • Assist with audio and visual support for Porsche Experience Center events, when required • Track various IT assets with software/hardware tracking system(s) • Transport, pack and unpack IT related equipment for installation or shipment • Provide quality customer satisfaction, technical expertise, accuracy and timeliness in delivery • Ensure Security policy is followed in regard to systems access • Unlock user accounts and reset user passwords • Responsible for the proper usage of, awareness of, and compliance with Information Technology security policies at Porsche Cars North America. • Seeks to ensure proper retention of electronic documents, business confidential information, and actively demonstrates an understanding of the need to safeguard competitive information in both electronic and non-electronic formats Qualifications: Education • Certificate or degree in a technical field or equivalent • Industry relevant training (CTS) or technical courses strongly desired Experience Required • 4+ years’ experience in Information Technology helpdesk support • Apple IOS Computers and Devices • Windows OS Computers Preferred • Audio/Visual Support (Conference Rooms) • A+ Certified • 4+ years Help Desk/Call Center experience • MCSE certified Skills • Support knowledge of Windows 10, Outlook, Wireless Technology, Remote field connectivity (VPN), MS Office 2016, Office365 and hard disk imaging • Ability to solve advanced problems and trouble-shoot complex issues • Strong multi-tasking skills with the ability to handle multiple priorities Competencies: • Very Strong Communication – Both oral and written • Technical Knowledge - Overall understanding of applied information technology • Analytical • Detail-Oriented

• About the company

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