• Job Description

  Req#: R0000248151

  Career Area:

  Business Technologies, Digital and Data

  Job Description:

  Your Work Shapes the World at Caterpillar Inc.

  When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

  What does it mean to live the Caterpillar Experience?

  It means you play a part in building a better world. You contribute to a winning culture—a spirit of accountability—that has driven change on every continent for more than 90 years. To work with us is a commitment to improve sustainability, invent for the digital age and innovate in order to bring solutions to millions of people. Sure, you work for Caterpillar. But more importantly, you work for the good of your career, your family, your community, and your world.

  Job Summary:

  Provide site wide technology support for implemented infrastructure and systems for the Autonomous and Automation division’s local and/or remote sites. Works closely with global IT services organization to ensure site IT support and services are delivered to agreed KPIs. Ensure all site-specific technology tasks for enterprise projects and site specific projects are carried out to plan and scope.

  What You Will Do: This position reports to an IT Supervisor, Senior IT Supervisor or IT Manager. Responsibilities of the incumbents are within functional lines with individuals assigned administration and/or maintenance of existing personal computer, server, Local Area or Wide Area Network, WEB, and/or distributed computing systems and infrastructure.

  Competent to perform all configuration, integration and system administration assignments without close supervision; Provides project management, systems, and/or system administration leadership, guidance, and assistance to other team members; Works on more complex technical problem identification and resolution, including responding to off-shift and weekend support calls; Works independently on complex projects that span multiple infrastructure components; Develops major infrastructure architectures released based on requirements gathered from system customers; Performs integrated testing and acceptance of infrastructure components to ensure timely, quality results; Designs and implements processes, or process improvements, to aid in development and support; Maintains documentation of site’s technology environment to ensure consistency and predictability or services; Assists customers with documentation, training and usability efforts.

  What You Have:

  • Requires a relevant degree, technical certification, or equivalent experience.

  • Experience with Advanced Service Desk IT Support

  • Demonstrate excellent planning, organizational, communication, and problem-solving skills

  • Demonstrate a high level of multitasking skills

  • Good understanding of various software tools, cloud, web technologies, and SDLC

  • Understanding and knowledge of troubleshooting Networks

  • Understanding and knowledge of troubleshooting compute and storage

  • Knowledgeable in

    • Linux (Ubuntu and RHEL)

    • Windows Desktop and Server OS

    • Containers – Kubernetes or Docker

    • Azure Cloud Services

    • Amazon Web Services

    • Intel based hardware (workstations, laptops, servers)

    • WIFI networking access points

  • Knowledgeable of common deployment processes and tools;

    • ServiceNow

    • Wireshark

    • Command line

    • SSH, FTP, SCTP, Putty, etc.

    • XRDP

    • Remmina

  • Three to six years in infrastructure system administration, or equivalent support work

  • Good understanding of information security

  • Experienced with patch and vulnerability management

  • Should have a good knowledge of ITIL/ITSM policies and procedures

  Desired but Not Required:

  • Working knowledge of programming languages such as python, C++, Java, etc.

  • Working knowledge of Network Firewalls

  • Working knowledge of common LAN and WAN Topologies and underlying components

  • Experienced in Problem Management

  • Experience working in a robotics environment

  • Experienced supporting hardware systems engineers

  • Familiar with NIST and/or ISO20000 security standards

  • Experienced working in large complex organization

  What You Will Get:

  Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.

  Here you earn more than just an hourly wage, because we value your performance, we offer a total rewards package that provides day one benefits (medical, dental, vision, RX, and 401K) along with the potential of an annual bonus.

  Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).

  Additional Info:

  • The primary locations for this position are: Mossville IL – building AC

  • This position may require 10% travel.

  • Sponsorship is not available.

  About Caterpillar -

  Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

  Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

  Posting Dates:

  March 11, 2024 - March 16, 2024

  Any offer of employment is conditioned upon the successful completion of a drug screen.

  EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

  Not ready to apply? Join our Talent Community.

• About the company

  Since 1925, Caterpillar Inc. has been helping our customers build a better world – making sustainable progress possible and driving positive change on every continent. With 2020 sales and revenues of $41.7 billion, Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines, and diesel-electric locomotives. We do business on every continent, principally operating through three primary segments – Construction Industries, Resource Industries, and Energy & Transportation – and providing financing and related services through our Financial Products segment.

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