Job Purpose:

This position is responsible for ensuring all desktops run smoothly in a fast-paced 24/7 environment. This involves providing support of Windows desktop PCs and network technical support, including all cabling and connectivity (network and telecom), printers, emails, backups, enterprise servers and all other IT help desk support needs.

Qualifications:

• College diploma or university degree in the field of computer science and/or 3 years equivalent work experience.
• Thorough PC desktop computer hardware and printer troubleshooting skills required.
• Solid client level TCP/IP knowledge and moderate network troubleshooting skills are a must.
• Previous experience with Micros Point of Sales system is a plus.
• Previous experience with AS/400 and OS/400 systems is a plus.
• Previous experience supporting a large user community (500 users +), and a minimum 5 years of IT related support is highly desirable.
• Previous IT experience in a casino is highly desirable.
• Participation in a rotational on-call schedule required.
• Hands-on experience with Windows Active Directory Services and Windows Terminal Services.
• Experience with remote access in a Windows environment.
• Experience maintaining vendor relationships, including the purchase of hardware and software products is required.
• Extensive knowledge of internet connectivity, printer connectivity, and help desk disciplines.
• Experience with desktop performance monitoring, network connectivity, problem diagnosis, desktop management, and remote administration.
• Experience with managing Windows-based PCs from setup and networking to machine diagnosis.
• Windows NT Local Admin security
• Experience with remote monitoring and administration tools, technologies IPSec, VPN experience on Window Servers.
• Windows experience knowledge of scripting is a plus.
• Excellent communication skills.
• Ability to work in an extremely fast-paced working environment where working with deadlines is imperative.

License Requirements:

Rhode Island Department of Business Regulations Gaming License

Essential Job Functions:

• Ensure all desktop systems run smoothly in a fast-paced 24/7 environment.
• Assist the Systems Administrator with network/telecom deployments.
• Support users of both thin and fat clients; Windows Terminal Services will be deployed in support of thin-client requirements.
• Responsible for the desktop standards, configuration and sizing, base OS installation and configuration, MS Office (including all aspects of MS Outlook) installation, configuration and support and will participate in developing the strategy for the administration of the companies’ Windows Professional desktops.
• Communicate and participate within groups by contributing and learning from group members.

Physical/Mental Requirements:

• Constantly standing; walking; sitting; and using hands to finger, handling, or feeling objects, tools, or controls.
• Occasionally required to reach with hands and arms, sit, climb, balance, stoop, kneel, crouch, or crawl.
• Frequently lift and/or move up to 50-100 lbs.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Working Conditions:

• Frequently required to risk danger of electrical shock and/or radiation (from computers).
• The noise level in the work environment is usually moderate.
• When on the casino floor, the noise level increases to loud.
• Constantly hot, cold, noisy, wet, dry, dirty, smoky, and dusty.

Applicant Statement

The information provided by me in this Application for
Employment is true and complete to the best of my knowledge. I understand that,
if I am employed, my employment will be on an at-will basis (unless modified by
an applicable collective bargaining agreement). I further understand that any
misrepresentation or false statements contained herein or which I make during
any job interview I may have may result in the immediate termination of my
employment. I hereby authorize Twin River Management Group (TRMG) to
investigate any or all statements in this application as it deems necessary.

I expressly authorize, without reservation, TRMG, its
representatives, employees, and/or agents to contact and obtain information
from all references (personal and professional), employers, public agencies,
licensing authorities and educational institutions and to otherwise verify the
accuracy of all information provided by me in this application, resume or job
interview. I hereby waive any and all rights and claims I may otherwise have
against TRMG, its agents, employees and/or representatives for seeking,
gathering and using such information in the employment process. I also waive
any right and claims I may otherwise have against all other persons,
corporations or organizations for furnishing such information about me.

I understand that TRMG does not unlawfully discriminate in
employment and that no question on this application is used for the purpose of
disqualifying, restricting, or otherwise limiting any applicant from consideration
for employment on a basis prohibited by any applicable local, state or federal
law.

I understand that this application remains current for six
months. At the conclusion of that time, if I have not heard from TRMG and still
wish to be considered for employment at Twin River, it will be necessary to
reapply and fill out a new application.

If I am hired, I understand that I am free to resign at any
time, with or without prior notice, and the employer reserves the same right to
terminate my employment at any time with or without cause and without prior
notice, except as may be required by law or as these rights may be modified by
an applicable collective bargaining agreement. This application does not
constitute an agreement or contract of employment for any specified period or
definite duration. I understand that no TRMG supervisor or representative is
authorized to make any assurances to the contrary and that no implied oral or
written agreement contrary to the foregoing language is valid unless it is in
writing and signed by TRMG’s Chief Executive Officer.

I also understand that if I am offered employment, I will be
required to provide proof of my identity and proof that I am legally authorized
to work in the United States. In this regard, applicable federal immigration
laws require that I complete I-9 paperwork prior to beginning work.