• Job Description

  Req#: ITSUP001936

  Position Summary

  The primary responsibility of the IT Support Administrator is to ensure that the day-to-day network infrastructure and systems support needs for RESA Power employees are being met. The IT Support Administrator will be responsible for maintaining and enhancing our IT infrastructure, with a particular emphasis on supporting our Help Desk team, providing expert-level support as needed, managing office moves, acquisition integrations, and overseeing the ordering and deployment of user computer equipment. This position will report to the CIO.

  Job Responsibilities

  • Help Desk Team Support: Actively monitor and guide the Help Desk team's performance. Ensure efficient resolution of level 1 and 2 support issues, stepping in to provide guidance when complex or critical issues arise.
  • Advanced Technical Support: Provide level 3 technical support for a wide range of hardware and software issues. Utilize advanced troubleshooting skills to resolve complex network, server, and security issues.
  • User Computer Equipment Management: Oversee the ordering of user computer equipment. Ensure that the Help Desk team configures and deploys this equipment efficiently and on schedule, maintaining the highest standards of user satisfaction and system performance.
  • Infrastructure Management: Oversee the maintenance, upgrade, and management of IT systems, including servers, PCs, operating systems, telephones, software applications, and peripherals.
  • Office Moves & Acquisition Integrations: Lead the planning and execution of office relocations and IT integrations for acquisitions. Ensure seamless transition and minimal disruption to IT services during these changes.
  • Project Management: Manage multiple projects, set priorities, and meet deadlines. Coordinate with various departments and external vendors to ensure IT needs are met efficiently and effectively.
  • Security & Compliance: Maintain security of all data proprietary to the company and provide for the complete backup of all computer systems in case of system failure or disaster.
  • Documentation & Training: Document system configurations and procedures. Provide training and support to IT staff and end-users.
  • Continuous Improvement: Stay informed of the latest developments in IT technology and infrastructure. Suggest improvements to ensure the most effective systems are in place.
  • Other duties as assigned.

  Required Experience and Qualifications:

  • Bachelor’s degree in related field or equivalent experience and minimum of 5 years of experience in user and computer support.
  • Minimum of 5 years of experience in user and computer support.
  • Minimum of 3 years of experience in system administration, including experience in supporting a help desk team.
  • Strong knowledge of systems and networking software, hardware, and networking protocols.
  • Experience with script writing, project management software, and cloud services.
  • Proven ability to manage office moves and IT aspects of business acquisitions.
  • Excellent problem-solving skills and the ability to prioritize and handle multiple tasks.
  • Excellent communication and interpersonal skills.
  • For positions that utilize a company vehicle, will be required to have a valid driver’s license.

  Working knowledge of the following applications, systems and methods:

  • Microsoft Windows 10, Office 365, and Azure Active Directory Services
  • Microsoft Server Operating System 2019
  • VMWare including vCenter and VEEAM
  • Enterprise Monitoring Tools
  • Enterprise Security and Malware Tools
  • Cisco Meraki Systems

  Who we are!

  RESA Power is a dynamic, people first organization that prides itself on being the employer of choice in its industry! RESA is fortunate to have an extraordinarily talented group of people who take pride in everything they do! RESA Power has locations throughout the United States & Canada. We are a trusted service provider committed to ensuring the safety, performance, and compliance of electrical distribution systems. With a track record of long-term partnerships and excellence in customer experience for nearly a decade!

  Our Mission

  Ensure reliable and safe mission-critical power across our customers’ electrical infrastructure lifecycle.

  Our Vision

  To be the premier, first-choice, trusted provider in the US and Canada for critical power services and products by delivering the best customer and employee experience in the industry.

  Core Cultural Competencies

  We do it right

  • We pride ourselves on our integrity and expertise. We don’t cut corners.
  • You perform job responsibilities safely, efficiently, and thoroughly all day, every day.
  • You conduct yourself professionally, ethically, and honestly.
  • You display sound judgment and decision-making skills. You avoid choosing courses of action that assume

  unreasonable risk to yourself or the Company.

  • You are on time and preplan time off.
  • You produce a quality product.

  We are customer driven

  • Our number one concern is our customer and our long-term relationships with them prove our dedication.
  • You approach job responsibilities with enthusiasm, professionalism, and in a customer focused manner.
  • You promote goodwill by handling all contacts (example: coworkers, management, vendors, customers, etc.) with

  respect, courtesy, cooperation, attentiveness and follow instructions from management.

  We focus on growth

  • We are dedicated to growing the company and our employees.
  • You understand and apply your knowledge of techniques, policy, procedures, equipment, and skills involved in the job.
  • You seek out new assignments and assume additional duties.
  • You seek to expand your abilities (certifications, continuing ed, OTJ experience, etc.).

  We solve problems

  • Every day is different, so we need to be innovative, decision makers, flexible and adaptable.
  • You efficiently and thoroughly complete assignments.
  • You perform work assignments independently.
  • You propose new ideas and find better ways of doing things.

  We get it done

  • We are efficient, reliable and no nonsense. We work hard, but we also play hard.
  • You follow through on commitments in a timely way.
  • You produce easily understandable and accurate reports that meet customer and/or Company expectations.
  • You actively listen. You seek advice and help as appropriate.
  • You can effectively deliver messages to a variety of individuals (RESA employees, vendors, customers, etc.).

  We build strong relationships

  • Our leaders are servant leaders. We provide you with the support of a well-run company, but the connectedness of a family. We collaborate with each other and our customers.
  • You collaborate to create the best solutions for each other and our customers.
  • You build strong relationships within the team, across RESA departments and locations and with customers and vendors.

  Additional Information

  Travel: up to 10% Travel.

  Physical Demands: Occasionally lifting a minimum of 50lbs. Position sits completing computer and phone work.

  RESA Power is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

• About the company

  Providing mission critical MRO solutions designed to extend the life of vital electrical systems- from maintenance/analysis to power studies and training.

Notice