ICONMA
IT Support Analyst
NewPay$26.86 - $29.31 / hour
LocationBurbank/California
Employment typeFull-Time
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Job Description
- Req#: 25-63009
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The IT Support Analyst will be involved in the operations and support of the desktop environment for multiple WB Games studios, locally and regionally. This will include configuration, deployments and automation. The IT Support Analyst will also be responsible to provide 1st and/or 2nd Level support to end users and will assure service desk coordination.
- Local studio IT support.
- Support of approximately 50 Windows and Mac workstations environment and troubleshoot all technical issues related to standard desktops and active directory. Additional local onsite IT support that could include conference room setup, networking issues, server rack maintenance, and project work. 25%
- Deployment of WBIE Burbank workstations and software as well as management of their patches and security updates. 15%
- Create, maintain and document procedures related to the Burbank environment and regional IT support. 5%
- SaaS administration for WBIE apps such as Box, Aspera, Atlassian instances etc. As well as other daily operational tasks related to user management e.g.: AWS, and Okta. 10%
- Monitor and triage all support tickets within the business while working with internal IT support staff to prioritize and resolve them in an efficient manner. Monitor and resolve all support requests related to WB Games Burbank. 25% On-board new hires by ensuring workstation setups are pre-deployed and ensuring new accounts have been set up in various SAAS platforms such as Zoom, PagerDuty, Trello, and Okta.
- 10% Manage the Active Directory group membership and provide day to day troubleshooting as needed.
- 3+ years of experience working in a similar position in a corporate environment.
- Service Desk experience, such as Jira Service Desk, ServiceNow
- College (or higher) diploma in computers.
- Experience supporting Windows and MacOS.
- Experience with SCCM and JAMF
- SaaS administration
- Office 365 administration
- Active Directory accounts management, etc.
- Anti-Virus.
- Automated software and OS deployment
- Scripting - PowerShell
- TCP/IP LAN & WAN.
- Mobile device management
- AWS experience is a plus
- Excellent customer service skills
- Team player
- Someone that has interest in tech and gaming is ideal
- Helpdesk analyst is comparable
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Our Client, a Mass Media And Entertainment company, is looking for an IT Support Analyst for their Burbank, CA location.
Responsibilities:
Requirements:
Why Should You Apply?
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
About the company
ICONMA is a nationwide consulting firm with corporate headquarters in Troy, MI, providing Professional Staffing and Project Based Services and Solutions for Fortune 1000 clients in a broad range of industries. Core Industries served include: Biotech/Ph...