• Job Description

  Req#: req31032

  IT Support Analyst, IT Operations

  • Employment Type: Ongoing
  • Classification / Grade / Band: Clerk Grade 7/8
  • Remuneration: $106,024 - $117,362; plus Superannuation and Leave Loading
  • Location: Sydney CBD (on-site role)
  • Applications Close: Sunday, 10 December 2023 at 10:00am

  Stepping into the heart of the NSW Government

  You will have an invaluable opportunity to create a positive impact for the people of New South Wales. You will be challenged to provide the best outcomes possible in this role while developing and growing your own skills.

  When you join Treasury, you join an organisation that is a whole-of-government financial and economic advisor. Treasury is a critical component of the government and provides advice that informs a wide range of financial, economic and policy driven work for the state of NSW.

  We consider work-life balance a key feature of being employed here. You will have the flexibility to manage your work schedule around times that best suit your life outside of the workplace and in line with organisational needs.

  Enrich your career with the NSW Treasury

  You will join our IT Service Desk team within the Financial Management and Services Group. Read more about your future Group and Division.

  As you grow in your role at Treasury, there may be opportunities to be a subject matter expert and to be a key contact for the business group. This may lead to opportunities to move into leadership.

  Transform and develop your career in a central government agency that is invested in you.

  The IT Support Analyst role will provide you with the opportunity to expand your network as you will have the chance to work with multiple teams, agencies, external stakeholders, and organisations to help shape your career.

  Investing in you

  The team you will join is made up of a diverse and welcoming group of people. We understand what starting a new job is like, and to ensure you have the most positive experience we will ‘Buddy’ you up with a team member to help settle you in.

  Just some of the benefits of working with Treasury include:

  • Working at our office at 52 Martin Place, Sydney with standard working hours 35 hours per week.
  • Accrue quarterly flex time for any hours worked over the standard hours, and enjoy true work life balance
  • Continuous learning initiatives to invest in your career. We invite subject matter experts to share their knowledge and expertise during in-house education sessions, and online training is at your fingertips to access.
  • A healthy workplace, both mentally and physically. Our Wellbeing at Treasury curriculum offers regular seminars. From opportunities to connect with colleagues to boost social connection, to seminars on creating better financial health and physical and psychological wellbeing.
  • A range of leave to support you with your needs out of work including generous paid parental leave, carers leave and more.

  Read more about our benefits.

  Your day as an IT Support Analyst

  As an IT Support Analyst, you will provide technical support and advice to users across multiple locations, platforms and technologies and guide the activities of Technical Support staff responsible for the operational maintenance of the organisation’s ICT environment. Some of your day-to-day work includes:

  • Serving as the first point of contact for IT Support within the organisation
  • Working with the wider IT team to provide IT service excellence to NSW Treasury staff
  • Attending to IT Incidents and Service Requests both deskside and remotely, ensuring all tickets are logged and tracked accordingly
  • Investigating, troubleshooting, and resolving tickets through to completion
  • Installing and configuring computer hardware, software and peripherals.

  This is an on-site role which will require five days in the office.

  Achieve success as an IT Support Analyst

  In this integral role there are a few things we would like for you to have to best support yourself and add value to the people of NSW.

  You will be successful in this role if you have:

  • experience in Windows and Mac operating systems, User management in Active Directory and Office 365
  • appropriate tertiary qualifications and/or demonstrated professional experience in similar role/s
  • experience working in a team supporting a complex, fast paced environment
  • superior communication, stakeholder management and interpersonal skills to negotiate solutions
  • strong technical skills in end user computing, operating systems and hardware
  • strong analytical skills with astute attention to detail

  We are also committed to providing you with access to learning and development programs to help you achieve your performance objectives and career goals. Read more about how we invest in you.

  If you have a strong focus on improving outcomes for communities and would be interested in roles such as Technical Support Analyst and Service Desk Analyst, then this could be the path for you.

  Interested in working with us?

  We would love to learn more about you!

  We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander people, people with disabilities, LGBTQI+ and diverse ethnic and cultural backgrounds.

  Read the role description to learn more about the role and submit your application ONLY via the I Work for NSW jobs platform.

  NSW Treasury is an accredited Disability Confident Recruiter. This means we provide a fair and equitable recruitment process to all candidates. People with a disability can apply for our jobs without experiencing barriers. We are committed to being an employer of choice for the people of New South Wales.

  NSW Treasury is accredited as a Level 1 Activate Carer Employer.

  We are committed to being an employer of choice for the people of NSW.

  How we get to know you:

  • an up-to-date resume detailing your knowledge, skills, and experience in relation to the role.
  • complete several pre-screening questions as part of the application process.

  Read more about what to expect in the hiring process.

  Talent Pool

  A talent pool may be created through this recruitment process. A talent pool represents a group of applicants who have been assessed and identified as suitable for this role or similar roles and who may be considered for a range of similar roles, including temporary, term, or ongoing roles, over the next 18 months.

  Eligibility

  To be eligible to apply for ongoing employment at NSW Treasury, you must be an Australian or New Zealand citizen or permanent resident of Australia.

  NSW Treasury does not provide relocation expenses, nor can we support employer-sponsored work visas unless specifically referenced in the advertisement.

  The successful candidate will be required to undergo background checks and provide confirmation of tertiary academic qualifications before commencement.

  Any questions?

  Visit our Careers Centre or contact our Talent Advisor Kathy Lau Kathy.Lau@treasury.nsw.gov.au

  Close of applications: 10:00 am Sunday 10 December 202 3

  A concurrent search is also underway

  Click “Apply online” below to start your application.

• About the company

  Premier of NSW and Member for Willoughby

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