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Job Description
- Req#: 130997BR
Job Description
Infosys is seeking a Junior Application Support Admin. This role requires close partnership and collaboration with other Infrastructure Engineers and Subject Matter Experts.
Required Qualifications:
•Candidate must be located within commuting distance of Houston TX or be willing to relocate to the area. This position may require travel in the US
•Bachelor’s degree (Engineering/Non-Engineering) or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
•At least 3 years of IT experience required along with Non-Engineering Degree
•Provide technical support on security architecture, improvement, management, and remediation
•Support provided as the entry point for incidents, inquiries, or issue reports from authorized users
•Resolve requests and issues for which full documentation and knowledge transfer have been recorded
•Escalate to Level 2 if issue cannot be resolved by L1
•Acknowledge and prioritize requests, escalate requests as needed
•Troubleshoot based on SOP, checking log files, database entries, coordinating with L2 support teams
Preferred Qualifications:
• Readiness to demonstrate a proactive attitude
• Solid attention to detail and excellent written and verbal communication skills are required
• Skilled technical and consultative resources expected to be strong in both technical and soft skills.
• Proven self-starter with the ability to problem-solve, communicate, participate in diverse project teams from a technical perspective, and interface effectively with customers, vendor partners, and colleagues
The job entails an extensive amount of travel. The job also entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.EEO/About Us
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.Country
USA
State / Region / Province
Texas
Work Location
Richardson, TX
Interest Group
Infosys Limited
Domain
Operating System
Skillset
Technology|Enterprise Security J2EE APIs|Java EE Security Standards: JCA, JCE, JAAS, JSSE, JGSS
Company
ITL USA
Role Designation
1733AAUITT IT Support Associate
About the company
Infosys Limited is an Indian multinational technology company that provides business consulting, information technology and outsourcing services.
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