University of Arizona
IT Support Computing Analyst II (Multiple Positions)
This job is now closed
Job Description
- Req#: req13764
- Provide technical support to active faculty/staff/designated campus colleagues to address information technology issues with applications, hardware, and the network.
- Manage/administer organization units (OUs) through Active Directory for supported units.
- Acts as liaison between users and other technical units.
- Management/support of the O365 environment for supported units.
- User management using Grouper.
- Recommends system modifications to reduce user problems.
- Coordinates configuration/installation and general troubleshooting of applications and software.
- Provide user administration & permissions for enterprise systems.
- Work with and support campus professionals.
- Additional duties as assigned.
- Excellent customer service skills.
- Knowledge of computers, networks, and remote troubleshooting techniques.
- Skill in providing information technology related customer service and training to users with varying levels of technical expertise.
- Skill in analyzing computer hardware and software problems.
- Skill in working as part of a team.
- Skill in time management and in dealing with multiple priorities.
- Ability to effectively communicate verbally and in writing.
- Bachelor's degree or equivalent advanced learning attained through experience required and 3 years of experience required including at least 1 year in a customer service role.
- OR, an Associate’s degree in Management Information Systems, Computer Information Technology or related field with at least five years of experience including at least 1 year in a customer service role.
- OR, Any equivalent combination of experience, training and/or education.
- Experience in a customer service environment with an emphasis in resolving computer and other technology problems.
IT Support Computing Analyst II (Multiple Positions) Posting Number req13764 Department Support Services Department Website Link it.arizona.edu Location Main Campus Address Tucson, AZ USA Position Highlights University Information Technology Services (UITS), within the University of Arizona, is accepting applications for position of IT Support Computing Analyst to join the Desktop Support Team. The IT Support Computing Analyst provides technical support, training, and guidance to the campus community regarding the use, maintenance, and repair of computer technology.
Applicants must be currently authorized to work in the United States.
UITS is a $70M organization of approximately 300 employees responsible for providing enterprise network, telecommunications, computing, and data services to the University of Arizona. UITS offers a broad array of services to the university community ranging from deploying and managing the campus’ wired and wireless networks to stewardship of the administrative applications that support the HR, payroll, finance, and student lifecycle management activities of the institution. Also, UITS recently unveiled its next-generation high performance computing environment to support the computationally intensive needs of UA research faculty.
Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to UA recreation and cultural activities; and more!
The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here .
Duties & Responsibilities Knowledge, Skills, and Abilities:
Minimum Qualifications Preferred Qualifications FLSA Non-Exempt Full Time/Part Time Full Time Number of Hours Worked per Week 40 Job FTE 1.0 Work Calendar Fiscal Job Category Information Technology Benefits Eligible Yes - Full Benefits Rate of Pay $21.03 - $25.04 Compensation Type hourly rate Grade 6 Career Stream and Level PC2 Job Family IT Support Job Function Information Technology Type of criminal background check required: Fingerprint criminal background check (security sensitive due to title or department) Number of Vacancies 5 Target Hire Date Expected End Date Contact Information for Candidates UITS-HR
uits-hr@arizona.eduOpen Date 2/23/2023 Open Until Filled Yes Documents Needed to Apply Resume and Cover Letter Special Instructions to Applicant Diversity Statement At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As an Hispanic-serving institution and a Native American/Alaska Native-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness. About the company
95194 The University of Arizona is a public land-grant research university in Tucson, Arizona.