• Job Description

  Req#: 4738363
  
  
  GJL-000501 11/24; Information Technology Services
  
  
  Red Rocks Community College exemplifies extraordinary. We are dedicated to our Vision and Mission, which promote student achievement, staff empowerment, and community engagement. We live our values: Integrity, Collaboration, Learning, Inclusiveness, and Communication. With an unrivaled reputation grounded in our Values, we stand out as a cutting edge model in higher education. We are one of the first community colleges in the country to offer both Bachelor's and Master's degree programs. Our continued pursuit of excellence is instilled in our employees and has inspired a dynamic and passionate culture.
  
  Why work at RRCC?
  • We offer a competitive benefits package, including: health coverage, retirement, paid time off, flexible spending accounts, life insurance, and more. Benefits for employees in Classified positions are administered through the Colorado Department of Personnel and Administration’s Division of Human Resources. Employees in Classified positions are eligible to begin their benefits the 1st of the month following their start date. Find complete information on benefits for Classified positions on the Department of Personnel and Administration website.
  • Professional Development - We provide professional development and enrichment opportunities for our staff to help them grow personally and professionally through our Center for Professional Enrichment and Human Resources department.
  • Tuition Reimbursement - To help our staff develop their skills, we offer a tuition reimbursement program good for courses taken at any of the Community College System colleges.
  Note: Position typically works 8:00 a.m. to 5:00 p.m., Monday through Friday, but flexibility in schedule is required to meet the needs of the department. On occasion, evening and weekend hours may be required.
  
  EMAIL ADDRESS: All correspondence regarding your status in the selection/examination process will be conducted via e-mail. Please include your current e-mail address on your application and set up your e-mail to accept messages from info@governmentjobs.com and 'cccs.edu' addresses. If you do not have an email address, then you will receive correspondence via US mail. Receive calls, walk-ins, and emails from faculty, staff and students of RRCC concerning all IT needs that can include password changes, review and update concerning work ticket orders. Provide technical training and solutions to the work-study IT staff. Assist the other IT staff by following a standard set of questions with basic solutions that are found on the knowledge-base and other areas. Maintain and monitor Service Desk work order system, enter information into the work ticket system, and escalate tickets as appropriate. Resolve issues and document solutions in knowledge-base. Use remote assistance software when appropriate to resolve issues.
  
  Assist with daily problems such as logging into the network, hardware and software issues, classroom technology support, and general questions about the equipment used at RRCC. Use remote assistance software when appropriate to resolve issues. Train students, faculty, and staff on how to access the systems from both on and off campus. Schedule and distribute all repair through the service desk. Log all calls and provide reports on work flows. Maintain a database of all computers, printers, and their description. Prepare and support laptops for checkout.
  
  Assist in installation, maintenance and troubleshooting of all RRCC computers including mobile devices, audio visual equipment, and printers. Document resolution process for common problems and maintain documentation on the knowledgebase. Participate in projects such as computer refresh and asset relocation.
  Class Code & Classification Description:
  T1I2XX

  IT SUPPORT II
  
  
  Residency
  This posting is only open to residents of the State of Colorado at the time of submitting your application.
  
  
  Minimum Qualifications
  Experience Only:
  One (1) year of experience providing IT help desk or desktop technical support in a Windows network environment. Excellent customer service skills are necessary. Do not use "SEE RESUME" statements on application; your application must be completed in detail and clearly document your relevant work experience. (Part time experience will be pro-rated).
  OR
  Education and Experience:
  A combination of related education, formalized apprenticeship program, certification, and/or relevant experience in an occupation related to the work assigned equal to one (1) year. You must submit a copy of your transcripts with your application in order to be considered. Please redact age-related information on your transcript.
  Preferred Qualifications: Please provide a detailed description on your application of your relevant work experience and document examples of your work in relation to the following: Windows operating system experience. Working knowledge of Banner or similar system. Advanced knowledge of a wide range of computer techniques, monitoring data integrity and security of desktops. Prior work experience at a community college or other academic environment. Excellent organizational skills. Attention to detail. Strong problem solving skills. Ability to deal with a diverse population with discretion and tact.
  
  Conditions of Employment: Must submit to and successfully complete a pre-employment background check as a condition of hire. Felony convictions or conviction of crimes of moral turpitude or convictions of misdemeanors related to job duties may disqualify you from consideration for this position. Should your background check reveal any charges and convictions, it is your responsibility to provide RRCC Office of Human Resources with an official disposition of the charges.
  
  
  Appeal Rights:
  An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director. As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director. Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at dpa_state.personnelboard@state.co.us within ten (10) calendar days from your receipt of notice or acknowledgement of the Department’s action. For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov/board-rules .
  
  
  This posting may be used to fill one or more similar positions in the future.
  
  Comparative Analysis Process: Your employment application will be used to rate your training and experience and to determine your rank among the candidates for this position. Other forms of testing may include eSkill, oral board, written, etc. subject to change based on number of qualified applicants. It is, therefore, very important to fill out the application completely and to give a detailed description of your education and work experience. Your application and attachments should address the described duties, minimum, and preferred qualifications. Be sure your application specifically addresses the requirements as listed in the Minimum Requirements section and that all required documents are included in the application packet (e.g. application, transcripts, licensure, supplemental questionnaire, etc.). Failure to include the required information by the application deadline will result in your rejection from consideration of the position.
  
  Important Note To Applicants: Former employees of the Colorado Community College System or one of its 13 colleges, who were disciplinary terminated or resigned in lieu of termination, must disclose this information on your completed application.
  
  CCCS recognizes the importance of a workforce that is reflective of our diverse student community. As such, we are interested in selecting the best candidate from a diverse applicant pool.
  
  Equal Opportunity Employer:
  The Colorado Community College System believes when all human qualities are regarded with dignity and respect and when everyone has access to the individualized support they need, all will have the opportunity to thrive. In all aspects of the employment process, decisions are made based on merit, competence, performance and business need without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, creed, ancestry, national origin, marital status, genetic information, military status, or any other protected status in accordance with applicable law.
  
  Americans with Disabilities Act (ADA) Accommodations:
  As part of our commitment to provide access to individualized support, our agency will assist individuals who have a disability with reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Jennifer Matthews at jennifer.matthews @rrcc.edu .
  
  Pregnant Worker’s Fairness Act:
  The Pregnant Worker’s Fairness Act allows applicants to request a reasonable accommodation for known limitations related to pregnancy, childbirth, or related medical conditions. If you require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to Jennifer Matthews at jennifer.matthews @rrcc.edu .
  
  Address Confidentiality Program: If you are covered by the Address Confidentiality Program as provided by Colorado Revised Statute (CRS) 24-21-201 through 24-21-214, please notify the Human Resources office or analyst listed on this announcement so that you are provided the appropriate time extension for notifications provided by U.S. Mail. The extension allowed under this program applies only to U.S. Mail notifications that include a deadline of 10 days or less.
  
  For or information regarding Red Rocks Community College Security, including crime statistics for the campus and surrounding area, please see the RRCC Police website: http://www.rrcc.edu/police/crimereport.html . For a hard copy report please contact 303-914-6394.
  
  FOR CURRENT OR FORMER EMPLOYEES OF THE STATE OF COLORADO:
  Per the requirements of the Step Pay Program implemented on July 1, 2024, any State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification’s pay range based on completed years in their current class series as of June 30. All current and former State employees must ensure that your entire work history within the State Classified System, including at Institutions of Higher Education, is indicated in your application so that your time-in-series can be calculated accurately.

• About the company

  Colorado is a state in the Mountain West subregion of the Western United States. It encompasses most of the Southern Rocky Mountains, as well as the northeastern portion of the Colorado Plateau and the western edge of the Great Plains.

Notice