Employer Industry: IT Services

Why consider this job opportunity:
- Salary up to $40/hr
- Opportunity for potential extension beyond the initial contract period
- Primarily remote work with some travel to customer locations as needed
- Engage in diverse environments including hospitals, laboratories, and clinics
- Chance to contribute to impactful healthcare solutions through technology
- Supportive and collaborative work environment focused on customer success

What to Expect (Job Responsibilities):
- Monitor email, web, and phone channels to respond to customer inquiries
- Answer product-related questions, including implementation and troubleshooting
- Capture data for customer interactions and tasks in the customer relationship management (CRM) system
- Identify needs requiring further consultation and escalate complex issues as necessary
- Track customer testing locations and installation statuses

What is Required (Qualifications):
- Associate's degree in IT-related fields
- Minimum of 3 years of experience in IT support
- Proficient in Microsoft Teams, Word, Excel, PowerPoint, and Outlook
- Competent in cloud network and server utilization practices
- Excellent verbal and written communication skills with strong attention to detail

How to Stand Out (Preferred Qualifications):
- Familiarity with Salesforce CRM
- Previous experience in customer-facing support within medical facilities
- Knowledge of cybersecurity practices and common firewall resolution
- Understanding of routing protocols with WAN/LAN networks and TCP/IP infrastructure
- Strong organizational skills and ability to work independently in a fast-paced environment

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