Employer Industry: Healthcare Technology

Why consider this job opportunity:
- Salary up to $40/hr
- Potential for contract extension beyond the initial 6-month period
- Primarily remote work with some travel to various sites as needed
- Opportunity to work in diverse settings such as hospitals, clinics, and laboratories
- Chance to contribute to the implementation of innovative healthcare solutions
- Supportive work environment with a focus on customer satisfaction and best practices

What to Expect (Job Responsibilities):
- Respond to customer inquiries via email, web, and phone channels
- Provide answers to product-related questions, including implementation and troubleshooting
- Capture data for customer interactions in the customer relationship management (CRM) system
- Identify customer needs that require further consultation and escalate complex issues as necessary
- Monitor and report on customer practices and testing locations, including installation status

What is Required (Qualifications):
- Associate's degree in IT-related fields
- Minimum of 3 years of experience in IT support
- Competent in Microsoft Teams, Word, Excel, PowerPoint, and Outlook
- Proficient in cybersecurity practices and familiar with common firewall resolution practices
- Strong verbal and written communication skills with attention to detail

How to Stand Out (Preferred Qualifications):
- Familiarity with Salesforce CRM
- Previous experience in customer-facing support within medical facilities
- Understanding of cloud network and server utilization practices
- Knowledge of routers, switches, ethernet ports, and Wi-Fi bridges configuration
- Ability to work effectively in a fast-paced, changing environment

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