• Job Description

  Req#: 32533338812-7425-72B6E0C0
  Description
  
  Are you someone who enjoys solving problems, helping others, and working with technology? We're looking for a motivated individual to join our team in a support-focused help desk role. This position is perfect for someone who thrives in a collaborative environmentbut can also work independently to get things done.
  
  As part of our help desk team, you'll be the first line of support for end users—resolving tickets, maintaining documentation, and assisting with IT projects. You'll also work closely with our Network and System Administrators to ensure smooth operations across the organization.
  
  What You'll Do:
  
  • Respond to and resolve end user support tickets
  • Set up new user accounts and hardware
  • Troubleshoot hardware and software issues
  • Escalate complex issues when needed
  • Maintain internal help documentation and procedures
  • Keep service records for hardware up to date
  • Assist with IT projects as time permits
  • Be a key part of our help desk support system
  
  Requirements
  
  Experience and working knowledge of:
  
  • Computer Hardware
  • Windows 10/11
  • Windows Server
  • Networking fundamentals
  • PowerShell
  • Active Directory
  • Office 365
  If you're passionate about technology, eager to learn, and ready to make a difference through excellent help desk support, we'd love to hear from you!
  
  BENEFITS:
  
  • Highly competitive salary and bonus structure
  • On-Demand Pay - Access your earned pay prior to payday
  • 100% Company-Paid Employee Health Insurance, Life Insurance, & Disability Insurance
  • Competitive Paid Time Off Plan plus 9 Paid Holidays
  • 200% Company 401(K) Match
  • Annual Profit-Sharing Bonuses
  • Company Stock Options
  • Dental & Vision Insurance
  • Health Savings Account with Company match
  • On-site Childcare for Employees' Children and Grandchildren
  • Educational Assistance Plan
  • Additional Employee Perks such as fitness club reimbursement, retail discounts, company apparel, special employee events and meals, and more
  Recognized as one of the fastest growing furniture and cabinet manufacturers in the United States, Stevens Industries, Inc. is a world-class manufacturer of wood and laminated products. We're dedicated to innovation, technological advancement, and beauty in functionality. Founded in 1956 and 100% employee owned, we credit our achievements to a focused path and our talented, passionate employee owners.
  
  Stevens Industries, Inc. and Tot Mate Central is committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
  
  The pay range provided represents the expected compensation for this position. Actual pay will be determined based on factors such as experience, skills, and qualifications, while maintaining fairness with internal pay structures. We ensure compliance with all applicable wage and hour laws, including those related to minimum pay requirements.
  
  Salary Description
  
  $21-25 per hour

• About the company

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