Penn State University
IT Support Specialist - Entry Level
This job is now closed
Job Description
- Req#: REQ_0000048207
Industry: Higher Education Institution
Why consider this job opportunity:
- Competitive salary range of $38,000-$40,000 annually
- Opportunity for career advancement within Penn State IT
- Fully remote position within the United States
- Penn State provides necessary equipment and software
- Access to virtual daily stand-up meetings and monthly staff meetings
What to Expect (Job Responsibilities):
- Responding to phone calls, chat support, and email tickets to provide excellent customer service
- Addressing and resolving questions, tracking incidents within the system
- Contributing to documentation and FAQs
What is Required (Qualifications):
- Associate's Degree or higher, or equivalent combination of education and experience
- Exceptional customer service skills
- Strong verbal and written communication skills
- Basic problem-solving skills
- Attention to detail
How to Stand Out (Preferred Qualifications):
- N/A
#ITSupportSpecialist #CustomerService #RemoteWork #HigherEducation #PennState
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The Pennsylvania State University is a state-related, land-grant research university with campuses and facilities throughout Pennsylvania.
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