• Job Description

  Req#: 839143879

  Join EmergeOrtho as an IT Support Specialist - Hiring Immediately!

  EmergeOrtho is committed to being the trusted leader in innovative, quality-focused comprehensive musculoskeletal care. With offices across North Carolina, our Triad region is currently seeking an IT Support Specialist at our Northline Avenue office with travel to other regions and offices within North Carolina. The IT Support Specialist provides customer service-focused technical support to EmergeOrtho's Physician care teams. The IT Support Specialist performs routine technical duties associated with service desk support, server, and networking client-side troubleshooting. The primary responsibility of this role is to provide technical assistance IT Support Specialist provides technical assistance to our Providers and team members to resolve problems and encourage more efficient utilization of resources.

  Why Join EmergeOrtho?

  • Hiring Immediately - Start your new career without delay
  • Broad Technical Exposure - Work with a wide range of technologies and platforms, gaining valuable experience and expanding your skill set every day
  • High Visibility and Direct Impact - Play a key role in keeping systems running smoothly and see the immediate results of your work across the organization

  Who Should Apply?

  If you're a dedicated IT Support Specialist who thrives in a fast-paced technical environment, values teamwork, and is passionate about helping users solve problems and stay connected, we want to hear from you! Be part of something bigger - apply today and help shape the future of IT support and innovation!

  Qualifications and Experience

  • 2-year AAS degree in Information Technology, or the equivalent
  • Minimum of 2 years of experience in a medical office environment is preferred
  • Knowledge of troubleshooting techniques on hardware and software (e.g., personal computer, network, communications equipment, etc.)
  • Skill in analyzing, diagnosing, and resolving software and hardware problems and their inter-relationships with available tools (e.g., personal computer and peripherals, network equipment, communications equipment, etc.)
  • Knowledge of client/server system concepts
  • Knowledge of networking design concepts
  • Ability to install and configure computer equipment (e.g., computer, network, communications, etc.)
  • Ability to adapt to rapidly developing and changing technology
  • Ability to work in a fast-paced environment and prioritize multiple tasks and demands
  • Strong organizational skills
  • Ability to maintain composure when confronted with stressful situations
  • Ability to establish and maintain effective working relationships with co-workers and providers
  • Strong customer orientation
  • Excellent interpersonal and communication skills

  Responsibilities include but are not limited to, the following

  • Interface with providers and staff members to troubleshoot hardware and software problems
  • Create support trouble tickets for all support-related issues
  • Install and configure software and computer systems
  • Analyze records and logs to spot underlying trends and issues
  • Support the implementation of new solutions and applications
  • Participate in the testing and evaluation of new applications and processes
  • Assist in password or login problems with corporate applications and systems
  • Participate in business-wide meetings, providing insight and recommendations for technical duties performed

  Other

  • Frequent travel to other EmergeOrtho locations
  • Read and respond to all work-related e-mails in a timely manner
  • Keep the Service Desk Support database and ticketing system updated daily
  • Maintains patient confidentiality; complies with HIPAA privacy and confidentiality guidelines established by the practice
  • Maintains detailed knowledge of practice management and other computer software as it relates to job functions
  • Maintains compliance with practice policies and procedures

  From the mountains to the coast, EmergeOrtho is North Carolina’s premier provider, recognized for offering world-class, comprehensive, and compassionate care serving patients with 60 locations in 28 counties. As the largest physician-owned orthopedic practice in the state and the 6th in the country, EmergeOrtho’s medical team includes upwards of 170 highly trained orthopedic specialists and nearly as many advanced practice providers. Our subspecialty orthopedic teams offer advanced expertise in conditions of the bones, muscles, and joints. Providing multiple locations, extensive orthopedic services including therapy, and focusing on continuity of care are among the top priorities of EmergeOrtho. Please visit https://emergeortho.com/careers/ for additional information or to apply directly.

  EmergeOrtho, P.A. complies with applicable civil rights laws and does not discriminate based on race, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, pregnancy, childbirth and related conditions, including but not limited to, lactation, disability, veteran status, genetic information, or any other class protected by the state or local law.

  We are committed to the core values of Quality, Innovation, Compassion, Community, Education, Integrity, Teamwork, Diversity, and Inclusion. https://emergeortho.com/non-discrimination-notice/

  Benefits:

  • 401(k) Retirement plan
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Flexible spending account
  • Health savings account
  • Paid time off
  • Holiday Pay
  • Employee Assistance Program
  • Life Insurance
  • Short Term Disability
  • Long Term Disability
  • Pet Insurance
  • Milestone Bonus Program
  • For more information: https://emergeortho.com/jobs-in-healthcare/our-benefits/

  Note: Available benefits based on hours worked per week.

• About the company

  Led by board-certified, fellowship-trained specialists, EmergeOrtho provides comprehensive orthopedic, spine and pain management care across North Carolina.

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