• Job Description

  Req#: 626160
  !*!
  All the benefits and perks you need for you and your family:
  · Benefits from Day One
  · Paid Days Off from Day One
  · Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense)
  Our promise to you:
  Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
  Shift: M-F Day Shift position in-person (roughly 8:30 – 5:00 but with some flexibility)
  The community you’ll be caring for:
  · Located on a lush tropical campus, our flagship hospital, 1,368-bed AdventHealth Orlando
  · We offer great benefits with immediate Health Insurance coverage
  · Career growth and advancement potential
  · Serves as the major tertiary facility for much of the Southeast, the Caribbean and South America
  · AdventHealth Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country
  · We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year
  The role you’ll contribute:
  This is an experienced level hourly position responsible for supporting providers, clinicians, and business professionals that use technology solutions to improve their work processes. This position provides accurate and timely support services for consumer devices. This position is responsible for installing and troubleshooting all consumer-based hardware, software and peripherals. This position is a direct interface to the customer on behalf of other technical teams and will provide direct or remote support and troubleshooting. Assists with evaluations and recommendations of vendor packages and implements approved software. Employees in this position will need to be able to lift a minimum of 20 lbs. and be able to crawl under desks or other spaces in order to connect equipment. Essential job duties require participation in on
  call; use of a personal cell phone for voice and data communications; periodic weekend and night work; travel between locations to provide support as required; and work that requires the employee to remain at designated locations during a hurricane, pandemic or disaster.
  This position is an intermediate level position which provides IT Services under general supervision. This position will lead small to medium sized projects of general complexity that has important impact to the business. This position is responsible to implement and manage hardware, software, and network tasks to support various technical, business and
  clinical initiatives. Will provide direct and remote support and troubleshooting as required. The position also provides and assists in the general evaluation of business problems, vendor packages, software packages, and consumer related devices.Consults with team lead, staff, and/or management regarding consumer-based equipment or work unit problems and
  malfunctions. Provides consumer and team training, work instructions, status reports, problem-resolution summaries, and inventory reports as required.
  The value you’ll bring to the team:
  •Install consumer-based hardware and software on a myriad of operating systems and devices which include but are not
  limited to desktops, laptops, printers, scanners, and mobile devices. This includes installation and relocation of devices,
  as required.
  •Follow AdventHealth IT standards for devices and software, as approved and directed by the AdventHealth IT Senior
  Leadership, report on any non-standard installations of software or hardware.
  •Work with centralized technical and business support teams as required, to provide proper consumer support and
  connectivity to the network, servers, and applications.
  •Troubleshoot and perform preventive maintenance on any authorized AdventHealth Systems devices as requested by
  consumer.
  •Enter and maintain service tickets required to monitor and track all work done in IT Service Delivery. Follow and
  maintain the necessary procedural documentation.
  •Contributes to maintaining inventory and spare hardware, and related inventory records. Assists with site walk-through
  and audits, to ensure accurate equipment and compliance
  •Provide image builds and/or modifications to Senior, Lead or manager of IT Support Specialist for validation.
  •Provide detailed descriptions within service tickets to include troubleshooting steps taken. Specialists may not transfer
  tickets to other teams without the specific steps taken to resolve the issue and the results.
  •Completes assigned tasks and projects within the scheduled deadlines.
  •Recognize roadblocks and escalate to Senior, Lead or manager of IT Support Specialists for problem resolution.
  •Meet the standard SLA for incident and request.
  •Setup, troubleshoot and support audio and video conferences with multiple locations.
  •Demonstrates general understanding of the AdventHealth mission, department services and role within AdventHealth.
  Articulates these specific capabilities to team members, clients, or others.
  •Demonstrates understanding and value of teamwork. Offers assistance and support to team members. Demonstrates
  sensitivity/inherent to diversity of people. Treats everyone with kindness, care, and courtesy
  •Communicates honestly and timely with tact and diplomacy.
  •Demonstrates the ability to quickly adapt in a rapidly changing environment.
  •Demonstrates proficiency in written and oral communications skills
  •Consistently demonstrates self directed work duties
  •Consistently demonstrates professionalism and excellence in work and customer service
  FACILITY SPECIFIC SECTION
  •Works the required 40 hours per week, performs appropriate activities during work hours. Notifies supervisor of PDO
  requests in a timely manner.
  •Demonstrates thorough understanding of the department's services; actively communicates relevant information to
  department team members in a timely manner.
  •Represents the department and company positively in appearance, conduct and demeanor; assesses own level of skill in
  speaking and listening; seeks to improve these areas while demonstrating maturity and self-confidence in interactions with
  clients and team members in daily activities.
  •Dresses in business attire during office hours in accordance with general office guidelines as reflected in employee
  handbook or defined by local policy.
  •Cooperates and collaborates with peers, technical support and operations staff to complete assignments.
  •Participates in 24 hour, on call support when assigned. Escalation to Senior or Lead IT Support Specialist team
  member.
  •Responds promptly to assignments and tasks, prioritizes multiple tasks, and keeps commitments to scheduled
  deadlines.
  •Accepts new responsibilities and adapts to changes without resistance.
  •Takes initiative or seeks extra work, where appropriate.
  •Follows department standard methodology and procedures, including change management.
  •Stay abreast of the latest technology enhancements through continuous technical self-education and reading. Evaluate
  and report up technologies that may be deemed appropriate for the business
  •Helps fellow IT Support Specialists, to improve teamwork, knowledge, and customer service. Take appropriate
  direction from Senior/Lead IT Support Specialist member and/or Manager.
  •Must be able to use a variety of programs with ease (MS Office Suites, Ticket Management, Adobe and other Software
  applications).
  !*!
  The expertise and experiences you'll need to succeed:
  EDUCATION AND EXPERIENCE REQUIRED:
  High School Grad or Equiv 2+ years experience
  
  EDUCATION AND EXPERIENCE REQUIRED:
  •High School diploma or equivalent.
  •2 or more years' experience in a consumer service environment, preferably with experience support consumer technologies and systems.
  •Experience troubleshooting and maintaining computer systems in a dynamic environment.
  •Ability to learn systems with little or no documentation. Continuous learning of new systems, business processes, and concepts are a must.
  
  LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED:
  •A+, Security+, Network+, MDAA or equivalent certifications
  
  01 GT ORLANDO GINSBURG TOWER (01GT000000)
  601 EAST ROLLINS STREET
  Orlando, 32803
  
  

• About the company

  AdventHealth is a Seventh-day Adventist non-profit health care system headquartered in Altamonte Springs, Florida, that operates facilities in 9 states across the United States.

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