DeSimone Consulting Engineers
IT Support Specialist
This job is now closed
Job Description
- Req#: ITSUP001287
- Provide first and second-line support for IT incidents and service requests, ensuring timely resolution and maintaining high customer satisfaction.
- Manage user accounts and permissions in Active Directory, Office 365, and other enterprise systems.
- Diagnose and resolve technical issues related to cybersecurity threats, operating systems, network connectivity, and hardware components.
- Perform root cause analysis to identify recurring problems and implement solutions to prevent future occurrences.
- Install, configure, and maintain IT equipment, including desktops, laptops, printers, and networking devices.
- Ensure all IT equipment and software are up to date with the latest patches and security updates.
- Assist with the deployment of new hardware and software, including imaging and configuring new devices.
- Work closely with other IT team members to ensure a cohesive and efficient IT support service.
- Provide training and guidance to end-users on IT best practices, new technologies, and security awareness.
- Assist with onboarding new employees, ensuring they have the necessary IT resources and trainings
- Minimum of 4-5 years of experience in this field.
- A relevant degree or diploma in Information Technology, Computer Science, or a related field.
- Proven experience in an IT help desk or technical support role, preferably within a multi-site organization.
- Experience with Windows and macOS operating systems, Microsoft Office 365, Active Directory, and common IT support tools.
- Experience supporting common engineering applications (Autodesk Revit, AutoCAD, Tekla, ) is desirable
- Strong troubleshooting and problem-solving abilities.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Ability to work independently and as part of a team, managing time and priorities effectively.
- A proactive approach to continuous learning and improvement.
- Relevant certifications such as CompTIA A+, or ITIL Foundation are desirable.
***For this role - Bilingual in Spanish is preferred
This position is classified as hourly, non-exempt. The hiring salary range will equate to $60,000-$70,000 dependent upon experience and qualifications.
Roles and Responsibilities:
Qualifications (Minimum and Desired):
About the company
DeSimone Consulting Engineers is a structural engineering firm founded by Vincent J.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.