• Job Description

  Req#: ITSUP003204

  IT Support Specialist

  Program & Location: Brockton, MA & New Bedford, MA

  Education: High School Diploma or Equivalent
  Pay Rate: Starting at $23/ hour (education & experience dependent)
  Status: Full Time
  Shift: Monday - Friday, 9AM - 5PM
  This position supports users and technology in multiple locations in Southeastern Massachusetts. Reliable transportation and willingness to travel to remote sites are essential. Position includes mileage reimbursement.

  Benefits

  • Medical, Dental, & Vision Insurance
  • Long & Short-Term Disability
  • Retirement Plan
  • FSA & DSA
  • Employee Assistance Program
  • Bonus & Referral Programs
  • Extremely Generous Leave Time Package
  • Coach
  • Higher Education & Tuition Assistance Opportunities
  • Travel Reimbursement
  • And MORE!

  About Us

  High Point & Affiliated Organizations is a health and human services agency whose mission is to treat and prevent substance use disorders and mental health conditions. High Point has programs located throughout Southeastern Massachusetts offering a full continuum of care for substance use and mental health treatment, including inpatient, outpatient, residential, and community-based services. Programs and services also assist survivors of abuse, violence, and families experiencing homelessness. High Point believes that everyone has inherent goodness, worth, and dignity. Our goal is to help individuals and families achieve personal change and improve their quality of life.

  The IT Support Specialist is the hands-on field technician for employees submitting technical work requests. Help desk technicians will assign support requests to the IT Support Specialist after performing triage on new requests if it is determined that remote support is not sufficient to resolve the issue.

  This position will be based in Brockton, MA for three days per week, and in New Bedford, MA two days per week.

  Responsibilities

  • Imaging/configuring Windows-based devices.
  • Configuration of Apple iPhone and iPad devices.
  • Setup and support of typical office environment peripherals
  • Triaging work requests submitted to the Help Desk via phone and Zoho ticketing system.
  • Working with employees to gather a technical description of their concerns.
  • Troubleshooting technical issues.
  • Creating, deactivating and maintaining employee user accounts.
  • Assisting with employee password resets.
  • Maintaining Department stock and inventory.
  • Other responsibilities or assignments as needed.

  Skills and Experience

  • High School Diploma or equivalent.
  • Experience in a technical field or call center is a plus.
  • Proficient with Windows (10/11) and Apple IOS Operating Systems
  • Working knowledge of basic network connectivity; AD, DHCP, IP, Subnets
  • Some familiarity with video surveillance systems is a plus
  • Must be able to prioritize and schedule work based on urgency/impact.
  • Excellent verbal and written communication.
  • Excellent time management.
  • Detail oriented.

  Equal Opportunity Employer
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• About the company

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