• Job Description

  Req#: 2205133

  Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

  UnitedHealth Group IT Client Operations provides a diverse and comprehensive array of infrastructure services designed to advance improved health and well-being for our customers, and to benefit UnitedHealth Group employees across the enterprise. Comprised of the Maintenance and Provisioning teams, RCO has over 300 resources across the globe and offices worldwide.

  Primary Responsibilities:

  • 75% Asset management and 25% ticket management
  • Provide technical support to employee’s computers at UnitedHealth Group and Optum
  • Diagnosis of issue severity and proper troubleshooting of incident
  • Incident resolution using knowledge management tool and documented processes and procedures
  • Executing tasks necessary for computer replacement and data recovery
  • Participate in process improvement projects
  • Experience in providing superior service-oriented desktop support
  • Will work with challenging troubleshooting situations
  • Must be a self-starter and able to work independently while being part of a decentralized team
  • Equipment- Receiving, Sanitation and Storage
  • Equipment deployment
  • Other Duties may apply

  *** ENGLISH PROFICIENT ASSESSMENT WILL BE REQUIRED AFTER APPLICATION ***

  This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of 7:00am – 6:00pm AST. It may be necessary, given the business need, to work overtime, weekends and holidays. Candidate needs to be available to work on different locations ( Guaynabo-San Juan).

  You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

  Required Qualifications:

  • 3+ years of experience in MS Windows Desktop support including root cause identification and resolution
  • 3+ years of experience in desktop support, with focus tools on remote support tools
  • 2+ years of experience using imaging and deployment toolsets (SCCM, MECM, and others) and remote desktop support tools (or equivalent imaging support tools)
  • 2+ years of experience in customer service
  • 1+ years’ experience in use of systems management tools such as SMS
  • Experience with Networking Principles
  • Experience with MS Office Suite
  • Bilingual English/Spanish

  Preferred Qualifications:

  • Information Technology Certificates
  • Ability to work on multiple issues or projects concurrently
  • Solid troubleshooting skills

  At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

  Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

  UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

• About the company

  UnitedHealth Group Incorporated is an American multinational managed healthcare and insurance company based in Minnetonka, Minnesota.

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