Penn State University
IT Support Specialist
This job is now closed
Job Description
- Req#: REQ_0000066049
Employer Industry: Higher Education Technology Services
Why consider this job opportunity:
- Salary up to $61,000
- Fully remote work opportunity within the United States
- Comprehensive equipment provided, including laptop, monitors, and necessary software
- Opportunity to contribute to a supportive and inclusive team environment
- Engaging work with a focus on customer service and problem-solving
- Chance to participate in projects and improve documentation processes
What to Expect (Job Responsibilities):
- Provide tier-one customer support via phone, chat, and email for students, faculty, and staff
- Address and resolve inquiries while tracking incidents in an incident management tool
- Contribute to the development of documentation and frequently asked questions (FAQs)
- Participate in assigned projects and tasks to enhance service delivery
- Attend virtual meetings to maintain team communication and collaboration
What is Required (Qualifications):
- High School Diploma/GED or higher; relevant work experience may substitute for education
- Exceptional customer service skills with a focus on attention to detail
- Basic problem-solving capabilities
- Strong verbal and written communication skills
- Ability to work proactively in a remote team environment
How to Stand Out (Preferred Qualifications):
- Experience in a customer service role, particularly in IT support
- Familiarity with incident tracking tools or help desk software
- Strong organizational skills and ability to manage multiple tasks
- Previous experience working remotely in a team setting
#HigherEducation #ITSupport #RemoteWork #CustomerService #CareerOpportunity
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