Penn State University
IT Support Specialist
4 days agoWhat's your preference?
Job Description
- Req#: REQ_0000068767
Employer Industry: Higher Education Technology Services
Why consider this job opportunity:
- Salary up to $74,000.00
- Generous benefits package including comprehensive medical, dental, and vision coverage
- Robust retirement plans and substantial paid time off, including holidays, vacation, and sick time
- 75% tuition discount available for employees, spouses, and children
- Fully remote position with the expectation of proactive communication and teamwork
- Opportunity to lead and participate in committees and project teams
What to Expect (Job Responsibilities):
- Provide exceptional customer support and leadership to resolve issues efficiently
- Serve as shift coordinator to maintain work distribution and appropriate coverage
- Identify and communicate obstacles and solutions impacting operations
- Clearly communicate project assignments and instructions to diverse audiences
- Lead and participate in committees and project teams as defined by department guidelines
What is Required (Qualifications):
- Associate Degree with 4+ years of relevant experience or an equivalent combination of education and experience
- Advanced knowledge of customer service principles and Tier 1 IT support
- Ability to work with minimal supervision
- Strong operations coordination and problem-solving skills
- Excellent verbal and written communication skills
How to Stand Out (Preferred Qualifications):
- Experience in a higher education environment
- Familiarity with IT service management tools and practices
- Certifications related to IT support or customer service
- Demonstrated leadership experience in team settings
- Proficiency in remote communication tools and techniques
#HigherEducation #ITSupport #RemoteWork #CareerOpportunity #CompetitiveBenefits
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
The Pennsylvania State University is a state-related, land-grant research university with campuses and facilities throughout Pennsylvania.
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