This job is now closed
Job Description
- Req#: 1682
- Provide technical assistance and support to users regarding computer systems, software, hardware, and network issues.
- Diagnose and resolve problems, install and configure software and hardware, and perform system maintenance.
- Ensure smooth operation of IT systems and help users effectively utilize technology
- This position is full-time on-site
- Assist in day-to-day IT operations, including monitoring responding to incidents.
- Monitor system performance and maintain system health using tools like PRTG and SIEM.
- Perform regular updates, patches, and backups.
- Troubleshoot and resolve hardware and software issues.
- Manage user accounts, passwords, and permissions.
- Configure/Image laptops for users as needed.
- Assist in setting up and configuring new hardware and software.
- Support the network infrastructure and assist with connectivity issues.
- Document procedures, configurations, and troubleshooting steps.
- Education:
- High school diploma or equivalent (required).
- Associate degree in IT, Computer Science, or a related field (preferred).
- Certifications such as CompTIA A+, CompTIA Network+, or Microsoft 365 Certified: Fundamentals (advantageous).
- Ongoing pursuit of IT certifications is a plus.
- Experience:
- 5+ years of experience in IT support, helpdesk, or similar roles.
- Familiarity with system administration tasks (e.g., user management, system updates).
- Technical Skills
- Operating Systems:
- Basic knowledge of Windows Server and Microsoft 365 administration.
- Understanding of Active Directory.
- Networking:
- Basic knowledge of TCP/IP, DNS, DHCP, and VPN technologies.
- Familiarity with configuring Cisco switches.
- Hardware:
- Experience with troubleshooting desktops, laptops, printers, and peripherals.
- Software:
- Proficiency in commonly used office and productivity software (e.g., Microsoft 365, Teams and SharePoint).
- Security:
- Awareness of security best practices, including antivirus and endpoint protection.
- Basic understanding of data encryption and access controls.
- Soft Skills
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Ability to work well in a team and under supervision.
- Organizational skills for prioritizing tasks and managing time efficiently.
- Familiarity with scripting (e.g., PowerShell, Bash).
- ITIL 4 Foundation knowledge or certification.
IT Support Specialist
Technology and Computer-related
Vienna, VA•ID: 25-019•Full-Time/Regular
Required Skills
Required Experience
Preferred but Not Required
About the company
AAC is a premier Information Technology (IT) service management provider who enables its customers to achieve increased return on investment through consolidation and modernization of their IT operations and infrastructure. AAC conducts quality work in...
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.