• Job Description

  Req#: 5001094026706

  Posting Close Date

  Jan 23, 2025

  Location of Position

  Administration - Ops Complex-BLDA

  Pay Range

  Hiring Range: $29.99 - $36.65 hourly – IT Support Specialist
  Hiring Range: $33.61 - $41.07 hourly – IT Support Sr. Specialist
  Pay Range: $27.55 – 39.09 hourly – IT Support Specialist
  Pay Range: $30.59 - $44.08 hourly – IT Support Sr. Specialist

  Additional Locations

  Onsite or Hybrid

  Hybrid-This position offers a hybrid schedule working a minimum of two days in the office in the Denver Metro Area

  Salary/Hourly

  Hourly

  Position Requirements

  Minimum Requirements

  Education and Experience

  • Associate degree from an accredited college or university in Computer Science or a related field is preferred.
  • Bachelor’s Degree from an accredited college or university in Computer Science or a related field preferred. – IT Support Sr. Specialist Only
  • Minimum 1-year related work experience.
  • Minimum 3 years of related work experience. – IT Support Sr. Specialist Only
  • Any equivalent combination of certifications, education, or experience that provides the required skills, knowledge, and abilities for the position.

  Licenses, Registration, and Certifications

  • Must be able to possess and maintain a valid Class ‘R’ Colorado driver’s license and have a satisfactory driving record.
  • Must complete required HIPAA training within the first 6 months of hire.

  The following certifications are preferred: - IT Support Sr. Specialist Only

  • Microsoft Specialist in Windows 7 & 10. MCSA Windows 8 & 10.
  • MCSE: Enterprise Devices and Apps. CompTIA IT Fundamentals.
  • CompTIA A+. CompTIA Network+. CompTIA Security+.
  • HDI Support Center Analyst. HDI Desktop Support Technician. HDI Technical Support Professional.
  • Must complete required HIPAA training within the first 6 months of hire.

  Job Description

  Position Summary

  Under direct supervision, provide first-level support to end users in the development, maintenance, enhancement, implementation and support of specialized business and scientific software applications. Triage all incoming requests and provides first call resolution or escalate requests to appropriate second level support for problem resolution. At the Senior level, this role will have a general supervision and will be required to respond to and handle support requests on a more autonomous level.

  Essential Duties and Responsibilities

  • Respond to end-user requests for help and resolve requests for services, technology issues, and break/fix issues.
  • Relocate computer equipment, phone equipment, and network equipment as required. Coordinates installation with user and technical support.
  • Identify opportunities and recommend solutions for improving procurement, management and disposal of IT related hardware.
  • Review business requirements against hardware capabilities to ensure the solution provided meets the requirements in a cost-effective manner.
  • Audit, review, and maintain all required documentation for installed computer hardware and software, including maintenance records, and system configuration as outlined in IT policies.
  • Assist other techs with troubleshooting issues. Log all technology related issues in service desk software. Develop troubleshooting and installation procedures for computer or telecommunications hardware and software.
  • Research, evaluate, and recommend technology for upgrades and purchase. Seek out new technology solutions, process, and procedures.
  • Work with section/division to develop desktop hardware/software migrations. Work with section/division on annual desktop technologies budget process.
  • Implement operational and technical security controls; and adhering to organizational security policies and procedures.
  • Prepare for and perform IT and/or industrial control systems (ICS) cyber incident response as required.
  • On-call rotation.
  • Perform related work as required.

  In addition to the above, the IT Support Sr. Specialist will be responsible for the following:

  • Develop, install, upgrade, and maintain Access Control System software, and develop/deploy software.
  • Coordinate and collaborate with the senior technical staff in development of technology policies and standards.
  • Review business requirements against hardware capabilities to ensure the solution provided meets the requirements in a cost-effective manner.
  • Manage vendor relationships to maximize value and costs for the implementation of Audio-Visual systems and/or printer, copier, plotter, scanner, and fax solutions.
  • Assist with the division specific coordination and development of computer programming, testing, implementation, system review, and on-going system support.
  • Must be able to perform safety sensitive functions – Industrial Controls section only.
  • Maintain baseline system security according to organizational policies.

  About Denver Water

  Denver Water is committed to creating a diverse work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

  Applications will be accepted until a sufficient number is received. Denver Water reserves the right to either close or extend a posting.

  Denver Water proudly serves high-quality water and promotes its efficient use to 1.5 million people in the city of Denver and many surrounding suburbs. Denver Water aspires to be the best water utility in the nation. The organization is a responsible steward of the resources, assets, and natural environment entrusted to us to provide a high-quality water supply, a resilient and reliable system, and excellent customer service.

  Denver Water offers excellent benefits that include a pension plan, 401K Plan with a 3% match, 457 Deferred Compensation Plan, Health and Dental coverage, Life Insurance, and Paid Time Off. A background check will be conducted to verify the information submitted on the application. Please be sure that all information on the application is correct and complete, do not say ""see resume"". If the application is not fully completed, we (Denver Water), will not accept your application.

  We are committed to the health and well-being of our employees. Smoking, including e-cigarettes, is prohibited on all Denver Water property.

  An offer of employment may be contingent upon satisfactory results of a post-offer drug test and alcohol. Denver Water tests for the following: amphetamines, cocaine, marijuana (THC), opiates, and phencyclidine (PCP). A strength test may also be conducted due to the physical requirements of the position. If the position is deemed safety-sensitive or requires a CDL you will be placed on the random drug and alcohol testing list which means you may be tested if your name is selected while employed at Denver Water.

  Denver Water is an Equal Opportunity Employer. We are dedicated to building a culturally diverse workforce. We encourage applications from women, People of Color, veterans, and people with disabilities.

  Anthony Harper

  1600 W. 12th Ave.

  Denver, CO. 80204-3412

  anthony.harper@denverwater.org

  EOE/MF

• About the company

  Denver Water proudly serves high-quality water and promotes its efficient use to 1.5 million people in the city of Denver and many surrounding suburbs. Established in 1918, the utility is a public agency funded by water rates and new tap fees, not taxe...

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