• Job Description

  Req#: C9427-25-0426?language=en&page=768&sort=publicationDateDesc

  Job summary

  In this role you will make a difference by providing IT support to customers (mainly RUH staff) ensuring systems are maintained and supported to the highest standards.

  You will ensure that all support calls and requests are dealt with appropriately and in accordance with defined policies and procedures.

  You'll be the first point of contact for all customers with IT Services queries, which includes call answering, logging calls onto the service desk system, password resets, application configuration resets and changing permissions on IT systems.

  In addition, you will assist in configuration, testing and upgrades of all IT systems and will ensure the continued improvement of data quality throughout the Trust.

  Main duties of the job

  To provide assistance, advice, and fault resolution to users of IT equipment, systems and network.

  To ensure that all support calls and requests are dealt with promptly and effectively in accordance with defined policies and procedures.

  To install operating systems and software applications

  To Assist in system upgrades and rollouts across the Trust as directed

  To configure, audit, and install new PCs, printers and other equipment.

  To assist in replacement and upgrading of existing IT equipment, including data transfer and replacement of hard disks, memory etc.

  To dispose of redundant IT equipment in accordance with organisational procedures.

  To assist with general systems, support and housekeeping tasks

  About us

  At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone's contribution in supporting the exceptional, person-centred care we pride ourselves on.

  We are proud to be in thetop 20 best hospitals to work for in the country.

  We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks - celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

  A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

  We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We've even got a pool!

  We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we're providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.

  Details

  Date posted

  18 June 2025

  Pay scheme

  Agenda for change

  Band

  Band 4

  Salary

  £26,530 to £29,114 a year per annum, pro rata

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  427-7264308

  Job locations

  Royal United Hospital

  Combe Park

  Bath

  BA1 3NG

  
  

  Job description

  Job responsibilities

  Please find attached to the vacancy a detailed person specification and job description for further information about this role.

  Job description

  Job responsibilities

  Please find attached to the vacancy a detailed person specification and job description for further information about this role.

  Person Specification

  Qualifications

  Essential

  • Knowledge of a range of IM&T areas acquired through qualification to Degree or equivalent level, or relevant experience

  Desirable

  • Microsoft Qualifications

  KNowledge and Experience

  Essential

  • Knowledge and experience of Microsoft Office Software, Active Directory, DHCP, DNS and Group Policy Knowledge and experience of deploying operating systems

  Desirable

  • Experience with NHS systems and processes Experience working in an ITIL environment Patch management experience

  Specific Skills

  Essential

  • Full UK Driving Licence

  Person Specification

  Qualifications

  Essential

  • Knowledge of a range of IM&T areas acquired through qualification to Degree or equivalent level, or relevant experience

  Desirable

  • Microsoft Qualifications

  KNowledge and Experience

  Essential

  • Knowledge and experience of Microsoft Office Software, Active Directory, DHCP, DNS and Group Policy Knowledge and experience of deploying operating systems

  Desirable

  • Experience with NHS systems and processes Experience working in an ITIL environment Patch management experience

  Specific Skills

  Essential

  • Full UK Driving Licence

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  Royal United Hospitals Bath NHS Foundation Trust

  Address

  Royal United Hospital

  Combe Park

  Bath

  BA1 3NG

  
  

  Employer's website

  https://www.ruh.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Royal United Hospitals Bath NHS Foundation Trust

  Address

  Royal United Hospital

  Combe Park

  Bath

  BA1 3NG

  
  

  Employer's website

  https://www.ruh.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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