NHS
IT Support Technician
This job is now closed
Job Description
- Req#: M9025-24-0132?language=en&page=60&sort=publicationDateDesc
- Achieved (or working towards) degree level or equivalent qualification in IT or able to demonstrate equivalent experience
- Commitment to continuing professional development for self
- ITIL Foundation Certificate or demonstrable equivalent experience
- Good general knowledge of common hardware and software applications
- Registered with a relevant informatics professional body
- PRINCE2 foundation or demonstrable equivalent experience
- Knowledge and understanding of the role of DHCW and Knowledge of NHS Wales organisations & ITIL strategy
- Knowledge of relevant NHS standards and legal requirements relating to Information Governance and Security
- Experience in providing relevant technical support at the appropriate level
- Good communication and problem solving skills
- Ability to analyse and resolve IT issues
- Welsh language skills are desirable in levels 1 - 5 in listening, speaking, reading and writing
- Achieved (or working towards) degree level or equivalent qualification in IT or able to demonstrate equivalent experience
- Commitment to continuing professional development for self
- ITIL Foundation Certificate or demonstrable equivalent experience
- Good general knowledge of common hardware and software applications
- Registered with a relevant informatics professional body
- PRINCE2 foundation or demonstrable equivalent experience
- Knowledge and understanding of the role of DHCW and Knowledge of NHS Wales organisations & ITIL strategy
- Knowledge of relevant NHS standards and legal requirements relating to Information Governance and Security
- Experience in providing relevant technical support at the appropriate level
- Good communication and problem solving skills
- Ability to analyse and resolve IT issues
- Welsh language skills are desirable in levels 1 - 5 in listening, speaking, reading and writing
Job summary
Assisting in the migration and implementation of clinical systems across Wales, the successful candidate will be part of the Client Services GMS Project IT Team and will be responsible for attending sites across Wales to undertake this work. The successful candidate will assist in the development, maintenance and support the relevant systems for which the applicable Locality Team is responsible in accordance with specifications / operational requirements of NHS Wales. Positions are available for both the Cardiff and Swansea offices.
This post is fixed term until 05/07/26 due to funding.
Main duties of the job
The primary duty of the job will be as a key member of the Client services GMS IT team and to attend sites across the region to undertake system migration and configuration activity. The successful candidate will be attending GP practices on a weekly basis to implement the migration to a new clinical system and provide any related IT technical support that may be required. The candidate will also:
Assist team members to devise solutions for complex issues
Provide analysis and advice on the interpretation of data produced by those systems and products
Participate in discussions on IT related matters, supporting decision making on conflicting requirements and priorities of customers using persuading and empathising skills
Participate in formal training seminars on the use of the systems and product
Assisting in the identification and interpretation of customer requirements, risks, and issues, giving a range of evaluated options and solutions
Investigate, diagnose and resolve faults/problems from internal/external stakeholders to a satisfactory conclusion.
Support and implement processes to ensure that specifications/guidance continue to meet the needs of users. This includes adherence and changes to Standard Operating Procedures (SOPs) and Work Instructions(Wis).
Respond to work requests guided by key performance indicators.
About us
Digital Health and Care Wales (DHCW) is part of the NHS Wales family and has an important role in changing the way health and care services are delivered through technology and data. The organisation supports frontline staff with modern systems and access to important information about their patients, while empowering the people of Wales to manage their own health through digital NHS Wales services.
Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.
Join our game changing, life-saving team and start making a real difference to health and care services in Wales.
Date posted
16 August 2024
Pay scheme
Agenda for change
Band
Band 5
Salary
£28,834 to £35,099 a year pa
Contract
Fixed term
Duration
23 months
Working pattern
Full-time, Flexible working
Reference number
025-AC139-0824
Job locations
Hybrid working
Cardiff or Swansea
CF11 9AD
Job descriptionJob description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Responsible for contributing to the successful implementation and migration of clinical systems across Wales, successful candidate will attend sites across the region ina timely and professional manner, often against strict appointment times.
To assist with the pre-staging and assessment work prior to migrations in practices
Responsible for the configuration, installation and safe use of computer hardware distributed around DHCW, Health and wider public sector in Wales.
Support the integrity of the Asset Management system which verifies the status of all related assets within Client Services, e.g. laptops, desktop PCs, monitors.
Provide training as required for staff from own and other disciplines on own subject area.
To ensure that appropriate information is produced about each service for analysis. This may include information on performance stats, breached calls, resources levels, etc.
Provide recommendations on technical documentation that provides all necessary information to allow continuing maintenance and development of systems and services
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Responsible for contributing to the successful implementation and migration of clinical systems across Wales, successful candidate will attend sites across the region ina timely and professional manner, often against strict appointment times.
To assist with the pre-staging and assessment work prior to migrations in practices
Responsible for the configuration, installation and safe use of computer hardware distributed around DHCW, Health and wider public sector in Wales.
Support the integrity of the Asset Management system which verifies the status of all related assets within Client Services, e.g. laptops, desktop PCs, monitors.
Provide training as required for staff from own and other disciplines on own subject area.
To ensure that appropriate information is produced about each service for analysis. This may include information on performance stats, breached calls, resources levels, etc.
Provide recommendations on technical documentation that provides all necessary information to allow continuing maintenance and development of systems and services
Person SpecificationPerson Specification
Qualifications and Knowledge
Essential
Desirable
Experience
Essential
Aptitude and Abilities
Essential
Desirable
Qualifications and Knowledge
Essential
Desirable
Experience
Essential
Aptitude and Abilities
Essential
Desirable
Additional informationDisclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Digital Health and Care Wales
Address
Hybrid working
Cardiff or Swansea
CF11 9AD
Employer's website
Employer details
Employer name
Digital Health and Care Wales
Address
Hybrid working
Cardiff or Swansea
CF11 9AD
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.