• Job Description

  Req#: E0136-25-0007?language=en&page=315&sort=publicationDateDesc

  Job summary

  Join our Dynamic IT team at the GP Care Group. Are you ready to be part of a fast-growing and innovative team? The IT team is not just any team we do things differently! We are passionate about leveraging technology to improve healthcare and make a real difference in our community. As a member of our team, you'll have the opportunity to work on exciting projects, collaborate with talented professionals, and contribute to cutting-edge solutions. Whether you're troubleshooting technical issues, managing system updates, or providing top-notch support to our staff, your role will be crucial in ensuring smooth IT operations across our sites. Could this be the right role for you? If you're enthusiastic, driven, and ready to take on new challenges, we want to hear from you

  Main duties of the job

  As first line IT Support, you will provide support across our organisation and its subcontracted services, assisting staff with first-line technical issues, managing NHS mail accounts, providing training on Clinical systems ensuring smooth IT operations across multiple sites. The role includes managing system access, handling system cleanses, performing smart card resets, managing IT hardware distribution, and supporting other engineers. The individual will also monitor and respond to IT queries, ensuring seamless IT support across the organisation, including remote and on-site assistance.

  An understanding of Microsoft 365 (M365) tools such as SharePoint, Teams, and Exchange Online is required to assist with user management and troubleshooting issues related to these platforms.

  About us

  Tower Hamlets GP Care Group (The Care Group) was incorporated as a community interest company limited by shares in September 2014. Every general practice in Tower Hamlets owns one share of £1. The Care Group was formed to manage borough level contracts on behalf of the practices, deliver primary care led services and support general practices, and to be the provider voice of primary care in the wider health and social care system.

  Read up more about Tower Hamlets GP Care Group, click here: https://www.gpcaregroup.org/

  The Care Group is also a member of Tower Hamlets Together, a place-based integrated partnership, which includes Bart's Health, East London NHS Foundation Trust, the London Borough of Tower Hamlets and the Council for Voluntary Services.

  Click here to know more about Tower Hamlets Together partnership- https://www.towerhamletstogether.com/

  The key priorities for the Care Group are:

  Innovation and support for primary care

  Being a great place to work

  Integrating primary and community care

  Providing of high-quality cost-effective care to local people

  Influencing improvements in health outcomes

  Date posted

  30 January 2025

  Pay scheme

  Other

  Salary

  £30,000 a year

  Contract

  Permanent

  Working pattern

  Full-time, Flexible working

  Reference number

  E0136-25-0007

  Job locations

  Island Health

  145 East Ferry Road

  London

  E14 3BQ

  
  

  Job description

  Job responsibilities

  First Line IT Support:

  • Provide timely and effective first-line IT support to all NHS staff, resolving issues in-person, via email, or over the phone.
  • Troubleshoot hardware and software issues, including laptops, desktops, printers, and network-related problems.
  • Conduct password resets, unlocks, and smart card management for NHSmail, EMIS, and other NHS systems.
  • Monitor the IT enquiries inbox, maintain queries from multiple team channels, and escalate issues as necessary.

  Systems Access and Support:

  • Manage EMIS, Adastra, and Cerner system access across all instances, including clinical systems such as CRS.
  • Perform system cleanses across all instances of EMIS, Adastra, Cerner, and RedCentric VPNs.
  • Support users with creating NHSmail accounts, managing distribution lists, and providing SharePoint permissions.
  • Work with the ICB to update multiple portals with information as requested by clinical and non-clinical staff.

  M365 Support:

  • Provide basic support for Microsoft 365 (M365) applications, including SharePoint, Teams, and Exchange Online.
  • Assist with M365 licences distribution and configuration for staff.
  • Troubleshoot user issues related to M365 tools and ensure correct permissions are granted within SharePoint sites and Teams.

  IT Hardware Management:

  • Set up and deploy IT hardware, including mobile devices, laptops, and imaging devices.
  • Hand out and collect IT equipment, ensuring accurate stock management and asset tracking.
  • Conduct stock takes and ensure asset lists, including remote working IT kits, are kept up to date.
  • Support with the ordering, collection, and distribution of IT kits, ensuring new and existing staff receive relevant IT hardware.

  Site IT Setup and Support:

  • Assist with setting up IT infrastructure at NHS sites, ensuring systems are operational and accessible.
  • Participate in IT refresh programs and support the setup of additional NHS sites outside of Tower Hamlets and Waltham Forest.
  • Be the point of contact for IT-related orders and escalate more specialist queries as needed.

  Training and User Support:

  • Provide basic training to NHS staff on key healthcare systems, including EMIS, Adastra, and Cerner.
  • Offer support and guidance to other first-line engineers, including collaboration with tools like Babble.
  • Support with MS Teams and 0365 licences, ensuring proper distribution and setup for users.

  Mobile and Remote Support:

  • Provide first-line support for mobile phone issues, including setup and troubleshooting.
  • Assist staff working remotely with IT issues, ensuring they have the necessary support to perform their duties.

  Administrative and Technical Oversight:

  • Ensure accurate maintenance of IT asset records, including managing collections and updates to asset lists.
  • Visit various NHS sites in Tower Hamlets, Waltham Forest, and beyond to provide onsite IT support.
  • Assist with SharePoint permissions management and setup of new team sites.

  Job description

  Job responsibilities

  First Line IT Support:

  • Provide timely and effective first-line IT support to all NHS staff, resolving issues in-person, via email, or over the phone.
  • Troubleshoot hardware and software issues, including laptops, desktops, printers, and network-related problems.
  • Conduct password resets, unlocks, and smart card management for NHSmail, EMIS, and other NHS systems.
  • Monitor the IT enquiries inbox, maintain queries from multiple team channels, and escalate issues as necessary.

  Systems Access and Support:

  • Manage EMIS, Adastra, and Cerner system access across all instances, including clinical systems such as CRS.
  • Perform system cleanses across all instances of EMIS, Adastra, Cerner, and RedCentric VPNs.
  • Support users with creating NHSmail accounts, managing distribution lists, and providing SharePoint permissions.
  • Work with the ICB to update multiple portals with information as requested by clinical and non-clinical staff.

  M365 Support:

  • Provide basic support for Microsoft 365 (M365) applications, including SharePoint, Teams, and Exchange Online.
  • Assist with M365 licences distribution and configuration for staff.
  • Troubleshoot user issues related to M365 tools and ensure correct permissions are granted within SharePoint sites and Teams.

  IT Hardware Management:

  • Set up and deploy IT hardware, including mobile devices, laptops, and imaging devices.
  • Hand out and collect IT equipment, ensuring accurate stock management and asset tracking.
  • Conduct stock takes and ensure asset lists, including remote working IT kits, are kept up to date.
  • Support with the ordering, collection, and distribution of IT kits, ensuring new and existing staff receive relevant IT hardware.

  Site IT Setup and Support:

  • Assist with setting up IT infrastructure at NHS sites, ensuring systems are operational and accessible.
  • Participate in IT refresh programs and support the setup of additional NHS sites outside of Tower Hamlets and Waltham Forest.
  • Be the point of contact for IT-related orders and escalate more specialist queries as needed.

  Training and User Support:

  • Provide basic training to NHS staff on key healthcare systems, including EMIS, Adastra, and Cerner.
  • Offer support and guidance to other first-line engineers, including collaboration with tools like Babble.
  • Support with MS Teams and 0365 licences, ensuring proper distribution and setup for users.

  Mobile and Remote Support:

  • Provide first-line support for mobile phone issues, including setup and troubleshooting.
  • Assist staff working remotely with IT issues, ensuring they have the necessary support to perform their duties.

  Administrative and Technical Oversight:

  • Ensure accurate maintenance of IT asset records, including managing collections and updates to asset lists.
  • Visit various NHS sites in Tower Hamlets, Waltham Forest, and beyond to provide onsite IT support.
  • Assist with SharePoint permissions management and setup of new team sites.

  Person Specification

  Experience

  Essential

  • Worked in an NHS or Healthcare organisation

  Knowledge

  Essential

  • Understanding clinical systems with the ability to train users on them for instance, EMIS, Cerner, Adastra
  • Understanding of IT hardware and software components
  • Basic concepts of networking
  • Understanding of M365 including SharePoint permission sets

  Person Specification

  Experience

  Essential

  • Worked in an NHS or Healthcare organisation

  Knowledge

  Essential

  • Understanding clinical systems with the ability to train users on them for instance, EMIS, Cerner, Adastra
  • Understanding of IT hardware and software components
  • Basic concepts of networking
  • Understanding of M365 including SharePoint permission sets

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Tower Hamlets GP Care Group

  Address

  Island Health

  145 East Ferry Road

  London

  E14 3BQ

  
  

  Employer's website

  https://www.gpcaregroup.org/section/387/Home (Opens in a new tab)

  Employer details

  Employer name

  Tower Hamlets GP Care Group

  Address

  Island Health

  145 East Ferry Road

  London

  E14 3BQ

  
  

  Employer's website

  https://www.gpcaregroup.org/section/387/Home (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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