• Job Description

  Req#: 15231

  Overview

  Champion Windows - System Administrator

  As the IT System Administrator, you will provide expert level user support and customer service on all company-supported devices, networks and applications. They will also be able to support Virtual Servers hosted in Hyper-V and VMWare, having experience in backup technologies, such as Veeam and Barracuda.

  Pay Range: $70,000 - $80,000 per year

  Responsibilities

  • Configure and maintain virtual servers, with proficiency in Hyper-V and VMware environments. Familiarity with high-availability clusters is preferred.• Monitor file shares and cluster shared volumes to ensure optimal performance.• Conduct system audits of backup infrastructure to verify recoverability.• Configure and maintain server backup utilities (experience with Veeam or Barracuda is a plus).• Set up and respond to network monitoring alerts, diagnosing and repairing issues promptly. Create additional alerts to effectively monitor customer environments when necessary.• Utilize PowerShell scripting and remote monitoring and management (RMM) tools (prior experience is advantageous).• Apply expertise in Linux and database servers, with a bonus skill set in on-premise-to-cloud migrations.• Address escalated technical support requests with urgency, providing remote and onsite assistance. Resolve complex issues beyond the scope of Tier II and III technicians.• Proactively identify recurring issues and trends, implementing preventative solutions.• Thoroughly document all relevant information and operational procedures in company portal.• Ability to perform all administrative duties for server virtualization, Active Directory, Office 365, Microsoft Entra and Microsoft Azure.• Configure and maintain VoIP telephone systems.• Troubleshoot network issues—including wired, wireless, and VPN connectivity problems.• Manage all administrative tasks for server virtualization, Active Directory, Office 365, Microsoft Entra, and Microsoft Azure.• Perform administrative duties using Mobile Device Management (MDM) software for mobile devices (familiarity with Meraki MDM and Microsoft Intune is desirable). Configure application packages for deployment via MDM.• Mentor and provide guidance to Support Technicians on escalated or complex user issues.• Participate in a rotating on-call schedule to address after-hours emergencies.• Troubleshoot and resolve issues related to MFA and SSO configurations. Collaborate with cross-functional teams to integrate MFA and SSO into existing systems.• Other duties as assigned.

  Qualifications

  • Proven experience (5+ years) as a System Administrator or similar role.• Strong knowledge of operating systems (e.g., Windows, Linux) and networks (LAN, WAN).• Strong knowledge of Virtual server environments using Hyper V and VMWare.• Familiarity with system security measures, including intrusion detection and data recovery.• Ability to create scripts in languages like Python or Perl.• Excellent problem-solving and communication skills.• Excellent communication skills.• Knowledge of cybersecurity best practices and protocols.• Knowledge and understanding of Active Directory and Microsoft Exchange in both on prem and Entra/Azure environments.• Ability to work independently and without direct supervision.• Understanding and experience with mobile device management, configuration and deployment using MDM systems like Meraki and Intune.• Experience with configuring and troubleshooting VoIP telephone systems.

  Education/Certification:• BA degree in computer science, Information Systems, or a related field.• Professional certifications are a plus (e.g., Microsoft 365 Certified, Azure, Security, etc.)

  Champion Window is an Equal Employment Opportunity Employer

  If you need assistance with completing the online application due to a disability, please contact Champion Window.

  Today & Every Day, CHAMPION Thanks Our Veterans! Now Hiring and Honoring Veterans. Apply today to find your next challenging career.

  #INDC

  Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.

• About the company

  Champion Windows and Home Exteriors | Your local window replacement company | Our replacement windows are built in the USA, backed by an industry-leading limited lifetime warranty, and come recommended by more than 9 out of 10 recent customers | Free I...

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