Dutch Bros Coffee
IT Systems Administrator II
This job is now closed
Job Description
- Req#: REQ-13782
Medical/Dental/Vision/Short Term Disability/Life insurances
Paid Sick Days
401(k) plan with employer match after one year of employment
Education Benefit Program
Vacation/Floating Holidays/Paid Time Off
Paid Parental Leave
Flexible Schedule
Paid Volunteer Days
Various employee discounts
Office perks, such as hi-lo desks, snacks provided daily, casual dress code, and an in-house coffee bar with a dedicated Broista
Minimum 5 years demonstrating increased responsibilities configuring, maintaining, and troubleshooting IT infrastructure on an enterprise scale:
3 years experience administering Windows Server, Linux, network, and IT systems in a corporate environment
2 years experience administering Microsoft Azure and AWS cloud platform services and technologies
Advanced understanding of Microsoft Server 2016 and later: AD, DHCP, DNS, Group Policy, etc.
Advanced understanding of the OSI model and networking best practices: routing, switching, VLANs, Spanning-Tree, DMZ,
Advanced proficiency in troubleshooting network/systems issues and providing solutions
Proven ability to learn and support new hardware, software, infrastructure services, and apply innovative business
Strong documentation habits: Change control, ticketing, project status, process and procedure, topology maps, training guides, etc
Ability to effectively communicate complex I.T. concepts simplistically
Ability to work in a dynamic environment
Certifications: Server: Microsoft, VMware | Network: Cisco, CompTIA | Cloud: Azure, AWS
Bachelor’s Degree in Computer Science/Information Technology
Advanced proficiency with PowerShell, Batch, or other scripting languages
This position is based in Phoenix, AZ
Troubleshoot and resolve issues relating to network, server, storage, and other infrastructure services
Install, upgrade, and proactively maintain hardware, software, and other infrastructure services
Manage access control based on company policies
Develop technical processes and procedures using advanced knowledge of industry best practices
Work within the Dutch Bros community to promote excellent customer service, effective response times, and provide technical subject matter expertise in the area of responsibility
Troubleshoot and resolves advanced technical issues
Independently evaluate infrastructure and make changes to improve and maintain efficiency
Make recommendations for future upgrades
Monitor networks and systems to ensure availability and performance
Maintain network and system security
Participate in rotated 24/7 on-call and after hours/weekend work
Provides guidance to IT Systems Administration team members relating to incidents, systems configurations, upgrades, processes, and procedures
Supports team members by providing technical mentorship in area of subject matter expertise
Provides training to technical staff on new and existing IT infrastructure systems
Continuous learning of new and existing technologies
Documents work: create and maintain topology diagrams, change control, worklogs, statuses, and notes
Adaptable
Initiative
Collaborative
Communication
Effective Prioritization
Functional and Tech. Expertise
Occasional lifting up to ten pounds
Must be able to work in a climate-controlled office environment
Vision must be good, or corrected to normal, to perform normal job duties
Hearing must be good, or corrected to normal, to have the ability to understand information to perform job duties
Ability to read and write in English in order to process paperwork and follow up on any actions necessary
Sitting for extended periods of time
Manual dexterity needed for keyboarding and other repetitive tasks
It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time.
Being part of the Dutch Family
You are adaptable, a servant leader, and community-minded. You view yourself as an unfinished product on the constant pursuit of personal and professional development. We rely on our people to uphold our core values of speed, quality, and service to protect our culture and ensure our growth remains limitless!
Dutch Bros mission statement
We are a fun-loving, mind-blowing company that makes a massive difference one cup at a time.
Who we are
Dutch Bros puts people first in everything we do. Joining our team gives you the opportunity to build a compelling future while making a massive difference in the lives of our customers and communities.
We love people and we love OUR people! Here’s what we offer
Here at Dutch Bros, we want our employees to feel valued, and we recognize there's more to value than a salary. The following benefits and perks were hand-picked to cater to our diverse employee base:
Position Overview:
The person in this role will be responsible for effective provisioning, configuration, operation, and maintenance of network, server, and IT systems hardware and software for Dutch Bros. Coffee. This individual will participate in technical research and development to enable continual innovation within the infrastructure. They will ensure that systems hardware, operating systems, software systems, and related procedures comply with our security standards and are optimized to allow the business teams to perform their duties uninhibited. They will be self-driven, motivated, and exhibit impeccable work ethic even in a lively work environment. This position will require rotated 24/7 on-call and after-hours/weekend work as needed. Travel time required to remote locations inside and outside of Oregon (as needed).
Job Qualifications:
Required qualifications:
QoS, VPN
Solutions
Preferred qualifications:
Location Requirement:
Key Result Areas:
Respond to assigned infrastructure tickets within 24 hours:
Ensure all network standards are met and respond to critical systems alarm(s) within an hour:
Implement infrastructure initiatives and provide guidance to IT team members:
Competencies:
Physical Requirements:
Compensation:
$95,262.35 - $110,435.17
If you like wild growth and working in a unique and fun environment, surrounded by positive community, you'll enjoy your career with us!
About the company
Dutch Bros Coffee is a privately held drive-through coffee chain headquartered in Grants Pass, Oregon, United States, with company-owned and franchise locations throughout the western United States.