• Job Description

  Req#: req6443
  What You'll Be Doing

  Wake County Information Services (IS) seeks an experienced IT Systems Engineer for the IS Human Services Team. This position will report directly to the Department Systems Manager for the Wake County Health and Human Services Division of Social Services. This is a remote position with the occasional need to be onsite for meetings or to assist with support issues.
  
  Essential Functions:
  As the technical lead, partner with Wake County Health and Human Services business units and Information Services teams for the planning, technical analysis, system configuration, operational upgrades, defect resolution, training and ongoing maintenance and support of various platforms and customer portals.

  • Develop and maintain OnBase configurations and workflows
  • Manage multiple projects simultaneously
  • Generate reports as required for projects and stakeholders
  • Ensure all supported applications go through proper software life cycle management
  • Collaborate with Health and Human Services to configure and design solutions to meet federal, state and county requirements and policies
  • Provide technical project management to translate business requirements into specific technical solutions
  • Modify existing and/or create new documentation for ongoing application support

  For positions with a remote work option, all Wake County Government remote workers must reside in one of the following states or districts: North Carolina, Florida, Georgia, South Carolina, Tennessee, Texas or Virginia. #LI-Remote

  Position is subject to 24-hour on call requirements.

  About Our Team

  Wake County Information Services is in the heart of Raleigh’s booming downtown, a part of the Research Triangle area. If you’re a tech-guru, this is the place to be. Our team of smart, dedicated people is respected within our organization and recognized as leaders in the use of technology by the prestigious Center for Digital Government, regularly ranking in the top ten among counties with a population for 1 million or more. Our team members are our most valued asset and treated as such with competitive salaries and top-notch benefits. We believe a good work/life balance helps people make better decisions, be more creative and enjoy coming to work. If you thrive in a highly collaborative, fast-paced, supportive environment, then you owe it to yourself to check us out.

  The Basics (Required Education and Experience)

  • Bachelor's degree in Computer Science, Information Systems, Computer Engineering or related field
  • Four years of experience in IT systems design and administration
  • Equivalent education and experience are accepted

  Beyond the Basics (Preferred Education and Experience)

  • OnBase System Administration and or OnBase Workflow Certification
  • Experience developing applications and workflows using M365 and configuring systems for each client's unique requirements
  • Demonstrated experience providing system configuration, support and maintenance services inclusive of problem management tasks for vendor hosted systems
  • Familiar with change management processes to manage system configurations across business units
  • Salesforce administration experience
  • MuleSoft experience related to integration design, API Specification, development and product delivery
  • Java Script experience
  • See applications from initial projects through the entire product life cycle

  How Will We Know You're 'The One'?

  • Excellent communication skills to clearly discuss and convey complex information technology concepts and terminology with a diverse group of end users, including County senior leadership, IT technical staff, non-technical staff and vendors
  • Proven business analysis and business process reengineering skills
  • Proven problem-solving and time management skills
  • Accuracy and attention to detail are a must
  • Ability to quickly learn and understand system architecture and database configurations already in place
  • Must have excellent data analysis, troubleshooting and debugging skills, including the ability to perform root cause analysis
  • Ability to respond to after-hours support calls
  • Ability and willingness to collaborate with and build solid working relationships with business partners
  • Ability to deliver high level of customer service by responding to inquiries and resolving issues in a timely manner

  About This Position

  Location: Human Services Center Swinburne Raleigh, NC 27610

  Employment Type: Regular

  Work Schedule: Mon - Fri 8:30am - 5:15pm

  Hiring Range: $74,513 - $104,320

  Posting Closing Date: Open until filled and may close at anytime

  What Makes Wake Great

  Equal Opportunity Statement

  Background Check Statement

  Emergency Service Worker Statement

  What Makes Wake Great

  Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.57 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

  Equal Opportunity Statement

  Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

  Background Check Statement

  Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

  Emergency Service Worker Statement

  In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

• About the company

  Cornerstone OnDemand, Inc. is a cloud-based people development software provider headquartered in Santa Monica, California.

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