• Job Description

  Req#: 36680

  #LI

  The Norfolk Southern IT Department is seeking a qualified professional ServiceNow Developer. The ideal candidate should have the extensive technical experience and background allowing him or her to align continual service improvement with new capabilities for a recently deployed instance of ServiceNow. This range of support is ongoing and includes, but is not limited to, general platform enhancements and upgrades, process development, application integrations, and production support. This individual must be a collaborative, innovative, self-starting team player with the ability to train and coach novice ServiceNow Administrators. Primary responsibilities will include, but are not limited to, Service Catalog and Service Portal Development, ITSM module enhancements, application integrations, upgrades, quality assurance, and general scripting in ServiceNow. The candidate will be expected to provide technical guidance with the overall optimizing of existing and future features of ServiceNow with objectives centered on fluid and agile delivery using industry-driven best practices. The successful candidate will be expected to cover a 24x7x365 shop as part of a scheduled rotation with other team members.

  Responsibilities

  • Assess, design, develop, and maintain all ITSM features and functions, i.e., Incident, Change, Problem, Service Catalog and Service Portal, Requested Items (RITM), and Tasks
  • Manages sprint releases, and code migrations (managing update sets) in ServiceNow
  • Demonstrates background in establishing Change Advisory Boards and identifying standard change.
  • Administrates ServiceNow platform: Business Rules, UI Actions, UI Policies, Client and Server Scripting, Roles, User and Group Administration, MID Servers, Service Mapping, and SLAs.
  • Utilizing Workflow Editor and Flow Designer to configure out of the box workflows and create/maintain custom workflows
  • Plans, tests, and executes upgrades for ServiceNow platform.
  • Updates and maintains a comprehensive testing protocol for ServiceNow instance upgrades with the purpose of certifying all integrations and business processes for use after the upgrade completes.
  • Designs, implements, tests, documents, and deploys existing technical processes, such as scheduled jobs, import sets and transform maps, UI design, and platform notifications.
  • Enhances customized platform and portal features and capabilities, including scoped applications and external application integrations.
  • Reviews technical requirements to ensure that they are provided in sufficient detail to be accurately estimated
  • Develops, maintains and enhances existing scripting in ServiceNow.
  • Creates, configures, and manage integration endpoints using various authentication methods like OAuth, Basic, and HMAC.
  • Designs, develops, and maintains Service Catalog items with varying levels of complexity.
  • Creates and maintains web service technologies for inbound and outbound transactions (RESTful, JSON, HTTP, SSL, XML, and GIT)
  • Oversees Service Portal Design, Catalog Taxonomy, and ServiceNow Mobile development.
  • Leads development work of vendors working in the ServiceNow platform.
  • Mentors and shares technical knowledge with service management team.
  • Manages multiple workstreams concurrently while maintaining a high level of attention to detail.
  • Designs and builds connections, spokes, and service graphs using Integration Hub (Automation Engine) in to build connectivity between ServiceNow and proprietary and non-proprietary applications.
  • Supports ServiceNow production environment which include but no limited to: Incident & Change Management, Reporting and Dashboard Management, User and Group Administration.
  • Interacts with various internal support groups to create ServiceNow ITIL-compliant processes.
  • Analyzes impact of problems and escalates appropriately.
  • Partners with internal and external support specialists regarding problem determination and resolution.

  Experience Required:

  • 5+ years of experience supporting and implementing ServiceNow in a large I.T. environment
  • 3+ years of experience supporting and implementing ServiceNow web service integrations

  Skills Preferred:

  • ServiceNow Paris or above experience
  • Agile (SCRUM) Development Methodology
  • Automation Engine/Integration Hub
  • Service Graph Connectors
  • ITIL Standards
  • Experience with programming languages, i.e., Javascript, XML, HTML, CSS, Angular, REST

  Education :

  • Bachelors Degree in Technology is preferred.
  • Certified ServiceNow Administrator, Developer, or Implementation Specialist is preferred.

  Work Conditions:

  Environment is r emote and in office as needed. I deal candidate must be based within 60 miles of Atlanta office.

  Company Overview

  Since 1827, Norfolk Southern Corporation (NYSE: NSC) and its predecessor companies have safely moved the goods and materials that drive the U.S. economy. Today, it operates a customer-centric and operations-driven freight transportation network. Committed to furthering sustainability, Norfolk Southern helps its customers avoid 15 million tons of yearly carbon emissions by shipping via rail. Its dedicated team members deliver more than 7 million carloads annually, from agriculture to consumer goods, and is the largest rail shipper of auto products and metals in North America. Norfolk Southern also has the most extensive intermodal network in the eastern U.S., serving a majority of the country’s population and manufacturing base, with connections to every major container port on the Atlantic coast as well as the Gulf of Mexico and Great Lakes. Learn more by visiting www.NorfolkSouthern.com

  At Norfolk Southern, we believe in celebrating our individuality. By leveraging the unique backgrounds and viewpoints of our employees, we can create a culture of innovation, respect, and inclusion. We know that employees thrive in a workplace where differing viewpoints, ideas, and experiences are freely shared and valued. As such, we encourage all employees to contribute their distinctive skills and capabilities to our organization.

  Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation, and gender identity. Together, we power progress.

• About the company

  The Norfolk Southern Railway is a Class I freight railroad in the United States, and is the current name of the former Southern Railway.

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