• Job Description

  Req#: 552705

  OMB NO: 1625-0120

  Expiration Date: 01/30/2025

  
  

  Announcement #: 6335

  Opening Date: 27 June 2025 Pay Plan/Series/Pay Band: NF-2210-04

  Closing Date: Until Filled Work Schedule: Full Time

  Position: IT Systems Support Specialist Salary: Negotiable

  Who May Apply: All Sources Location: Chesapeake, VA – Headquarters

  Join the Coast Guard Exchange System (CGES) as an IT Systems Support Specialist, where your skills will help power retail operations serving the U.S. Coast Guard community. This mid-level role bridges frontline support and enterprise-level systems work, perfect for technicians ready to step up and take on more complex infrastructure, networking, and deployment responsibilities. If you’re ready to grow beyond the Helpdesk and contribute to nationwide IT initiatives, we want to hear from you.

  DUTIES :

  The IT Systems Support Specialist provides advanced Tier II technical support and infrastructure implementation assistance across the CGES enterprise network. This position serves as a critical bridge between Helpdesk operations and Senior Network Engineering functions. The incumbent works with autonomy and technical confidence on complex system tasks, network connectivity, endpoint deployments, and enterprise rollouts, and network modernization. This role supports infrastructure projects, elevated support tickets, system diagnostics, security configurations, and device management across headquarters and field environments. The ITSSS collaborates with multiple teams to ensure the secure, stable, and efficient operation of CGES’s IT assets, both centrally and at distributed sites.

  Key Responsibilities:

  • Provide Tier II/III technical support for escalated issues across desktop, server, and network environments—including troubleshooting hardware failures, authentication issues, connectivity problems, software anomalies, and enterprise application errors across HQ and Exchange locations.
  • Deploy, configure, and maintain IT infrastructure components, including workstations, point-of-sale devices, servers, network switches, wireless access points, firewalls, and related peripherals; ensure adherence to organizational baselines and security configurations.
  • Support enterprise IT initiatives and infrastructure projects, such as the Windows rollout, server migrations, site modernization, and store system upgrades; perform system imaging, data migrations, cable tracing, and hardware validation as required.
  • Perform system administration tasks, including Active Directory user/group management, DNS/DHCP record maintenance, Group Policy troubleshooting, and configuration validation on both endpoint and server platforms.
  • Support network operations, assisting with port configurations, VLAN assignments, IP planning, Wi-Fi tuning, and basic routing and switching diagnostics under the guidance of Network Engineering staff.
  • Assist in the implementation and enforcement of security directives, including vulnerability remediation, system patching, removal of unauthorized software/accounts, and hardening of endpoints and infrastructure per CGCYBER and PCI DSS mandates.
  • Contribute to the maintenance and support of retail technologies, including POS terminals, credit/gift card systems, mobile payment devices, and associated infrastructure; serve as a technical liaison to the Store Systems team when needed.
  • Maintain technical documentation and asset management, including system records, installation guides, SOPs, cabling diagrams, IP address logs, and inventory updates to ensure accuracy and readiness across all supported locations.
  • Deliver support for Continuity of Operations (COOP), disaster recovery planning, and after-hours incidents, participating in test scenarios, validating infrastructure readiness, and responding to outages on a rotational basis.
  • Collaborate with cross-functional IT teams and business units, including Helpdesk, Network Operations, Security, and Application Support, to identify operational gaps, improve service delivery, and execute organization-wide technology initiatives.
  • Other duties as assigned.

  You will be evaluated for this position based on how well you meet the qualifications below. Your resume/application must demonstrate the required experience/education. Please see additional information on how your application is evaluated .

  QUALIFICATIONS REQUIRED :

  Minimum :

  1. Associate Degree in Information Technology, Computer Networking, or related field; or High School Diploma/GED with three (3) years of progressive experience in IT support with infrastructure responsibilities.

  2. Demonstrated experience in configuring, deploying, and maintaining hardware in a multi-location environment, including servers, switches, wireless access points, and firewalls.

  3. Strong knowledge of Windows-based environments, including desktop and server platforms, with experience in Active Directory, DNS, DHCP, and Group Policy troubleshooting.

  4. Hands-on experience using remote support tools and ticketing systems for incident tracking and resolution.

  5. Ability to travel occasionally to support remote store or HQ infrastructure initiatives.

  6. Willingness to provide after-hours and weekend support as part of an on-call rotation.

  Preferred (in addition to the minimum):

  1. Industry certifications such as: CompTIA Network+, CompTIA Security+, Fortinet NSE 3 or 4

  2. Active Microsoft MCSE and/or CCNA, CCNP certification or equivalent.

  3. Experience supporting retail infrastructure and POS systems.

  USCG COMMUNITY SERVICES COMMAND COMPREHENSIVE BENEFITS:

  By choosing to work for the Coast Guard Community Services Command, you will enjoy one of the best benefit packages available anywhere. Benefit offerings are subject to applicable worker categories (Full-time, Part-time, Intermittent), location, position, and length of time in service.

  • Paid Annual and Sick Leave
  • Holiday Pay
  • Medical/Dental/Vision Insurance
  • Flexible/Dependent Spending Account
  • Pension Plan
  • 401k Savings Plan
  • Life Insurance
  • Short Term/Long Term Disability
  • Tuition Assistance
  • Paid Parental Leave

  OTHER ESSENTIAL INFORMATION :

  • Selectee will be required to participate in Direct Deposit/Electronic Funds Transfer as the Standard method of payment for payroll and travel purposes.
  • Males born after 12/31/59 and at least 18 years of age must be registered with the Selective Service System, unless covered by an exemption under the Selective Service Law, in accordance with 5 U.S. Code 3378. Selectee will be required to provide a written statement regarding his registration status unless he is exempted by this statute.
  • Must satisfactorily complete a Federal Background check and all pre-employment requirements, which may include, but are not limited to, background checks, security clearances, drug testing, verification of employment history, and any other requirements applicable to this position. Additionally, you may be required to meet specific job-related qualifications or certifications as a condition of your employment.
  • Applicants may not be employed in the chain of command of their relatives.
  • This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

  HOW TO APPLY

  Additional Information on how you will be evaluated:

  Your resume or application must clearly demonstrate the required experience and/or education. Experience includes both paid and unpaid work, such as volunteer service through National Service programs (e.g., professional, philanthropic, religious, community, student, social, committee, sports, or internships). Volunteer work can help develop essential skills, competencies, and leadership experience that may translate directly to paid employment. Your resume is the primary tool used to assess your qualifications. Therefore, we strongly encourage you to provide clear, specific, and detailed descriptions of your experience.

  You MUST submit a resume or any other written format in English of your choice. It is recommended the resume clearly identifies: (1) The announcement number, title and pay band of the job you are applying for, and, (2) Information such as full name; mailing address; country of citizenship (U.S. Citizenship required OR valid authorization to work in the US); highest Federal grade or NAF pay band held with job series, title, and dates held (if applicable); a statement requiring proof of veterans’ preference by means of DD 214; education; and relevant work experience including start/end dates, supervisor’s name and phone number, salary and title, series and grade if experience was with a non-appropriated fund instrumentality of the Federal government. You should also include a copy of your most recent performance appraisal if you are a current Federal or NAF employee. Applications may not be sent in franked Government envelopes; applications filed in this fashion will not receive consideration. If information is not complete, you may be excluded from consideration. The first application and/or resume submitted for a specific requisition will be considered the only submission. Any duplicate submissions to the same requisition will not be considered. The application date will be used in determining these factors.

  Outside Candidates : To apply, please visit our website at https://shopcgx.com and click on “Careers” at bottom of the page. Internal Candidates: Sign into ADP Workforce now. Click on Myself/Talent/Career Center. Search by location or Job Title for:

  
  

  IT Systems Support Specialist FT – 6335

  Chesapeake, VA, US

  Equal Employment Opportunity: All candidates will be considered without regard to any non-merit factor such as race, color, religion, sexual orientation, national origin, age, disability, or marital status.

  PRIVACY ACT NOTICE

  Authority: The U.S. Coast Guard rates applicants under the authority of Title 5 of U.S. Code, Sections 301, 1104, 1302, 2103, 3301, 3304, Executive Order 9397, and Departmental Regulations.

  Principal Purpose: To collect information needed to determine how well an applicant’s education and work experience qualifies them for the job they are applying for.

  Routine Use: This information provided will be shared with the hiring manager and interview panel members. It may also be shared in response to a request for discovery or for appearance of a witness, information that is relevant to the subject matter involved in a pending judicial or administrative proceeding.

  Disclosure: Voluntary, however, failure to disclose the requested information may result in an applicant not receiving consideration for a position in which the information is needed.

  Paperwork Reduction Act Statement: An agency may not conduct or sponsor an information collection, and a person is not required to respond to this information unless it displays a current valid OMB control number and an expiration date. The control number for this collection is OMB 1625-0120, expiration 01/30/2025. The estimated average time to complete this application is 40 minutes. If you have any comments regarding the burden estimate you can write to U.S. Coast Guard, Community Services Command, 510 Independence Parkway, Suite 500, Chesapeake, VA 23320.

  
  

  #ZR

• About the company

  Maddox is a Secure and full-featured Online Shopping Cart Software with the complete set of powerful ecommerce options to create your own online store with minimum efforts involved.

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