Position Snapshot
Business area: Nespresso
Job title: IT Technical Support Intern
Location: Montreal, QC located at 300 Léo-Pariseau, suite 2300 Montréal, QC Canada H2X 4B3; Hybrid

A little bit about us
Nestlé Nespresso SA is the pioneer and reference for highest-quality portioned coffee. The company works with more than 120,000 farmers in 15 countries through its AAA Sustainable Quality™ Program to embed sustainability practices on farms and the surrounding landscapes. Launched in 2003 in collaboration with the NGO Rainforest Alliance, the program helps to improve the yield and quality of harvests, ensuring a sustainable supply of high-quality coffee and improving livelihoods of farmers and their communities.

In 2022, Nespresso has achieved B Corp™ certification - joining an international movement of 4,900 purpose-led businesses that meet B Corp’s high standards of social and environmental responsibility and transparency.

Headquartered in Vevey, Switzerland, Nespresso operates in 81 countries and has over 13'000 employees. In 2021, it operated a global retail network of 802 boutiques. For more information, visit the Nespresso corporate website: www.nestle-nespresso.com

Position Summary
We are looking for an IT Technical Support Intern based at our Montreal location for the months of May to August 2025. The primary purpose of this role will be to provide localized implementation, high quality and effective end user Level 1 and 2 support for hardware and software on client workstations, point of sale devices, office network printers, telecommunication infrastructure and network devices and liaison with 3rd party support vendors, while ensuring the respect of Nestlé Security and Compliance standards.

A day in the life of an IT Tech Support Intern
As an IT Technical Support Intern you will facilitate problem resolution by troubleshooting issues, updating tickets with current information, and driving the resolution process within service level objectives, while assisting customers to be more productive through effective support, communication, software utilization and technology. Provide day to day support for office network printers, telecommunication equipment and network devices such as installs, moves, changes, repairs and de-installs.

What will make you successful?
As the successful candidate, you will have direct contact with end users for problem troubleshooting and resolution and could have direct contact with all support groups within Nestlé, business partners, end users, integrators for problem resolution and solution development

You will also:

• Education in Computer Science or Business-related area or relevant experience;
• 1 year IT experience in a technical role is preferred;
• Bilingualism in English and French language skills are a requirement, as this position requires collaboration with stakeholders across the Canadian market and/or worldwide.
• Capacity to work with multiple external resolution groups;
• Experience working in a retail environment is strongly preferred;
• Autonomy; resourcefulness; capacity to make good decisions;
• Sense of urgency; excellent judgement; thoroughness;
• Ability to manage multiple activities and to set priorities;
• Excellent knowledge of MS Office Software and MS Windows 10;
• Good knowledge of Networking Technology (TCP/IP/ WAN/LAN/WIFI, Cisco switches, routers).

We have a friendly, supportive team with a coaching and mentoring environment. There are real opportunities for future development and progression – this really could be a move towards the exciting IT career you’ve always wanted.

Benefits

• Flexible and hybrid work arrangements
• Excellent training and development programs as well as opportunities to grow within the company
• Free Nespresso Coffee Machines and $100 monthly coffee credit
• Up to 50% off – Nespresso Coffee Machine, Capsules and accessories
• Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)
• Additional discounts on a variety of products and services offered by our preferred vendors and partnerships

What you need to know
Applications close on November 11, 2024. We will be considering applicants as they apply, so please don’t delay in submitting your application. We will be considering applicants as they apply, so please don’t delay in submitting your application.

Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation and beliefs.

If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.