• Job Description

  Req#: U0062-25-0011?language=en&page=705&sort=publicationDateDesc

  Job summary

  About the role:

  Were looking for an IT Technical Support Officer to join our IT Team at Diagnostic World. This is a full-time, permanent position, working remotely, with some national travel as required.

  Main duties of the job

  You will prioritise and respond to helpdesk calls, providing 1st and 2nd line support for all business IT systems. There will be the requirement to support off-site locations as required, but all travel costs will be covered by Diagnostic World.

  About us

  Diagnostic World are a leading provider of NHS and Private healthcare with services delivered from Community Diagnostic Centres, Community Health Centres and within our fleet of mobile and relocatable units. Within our service offering, we provide General and Musculoskeletal Ultrasound to patients across the Midlands & South-East on a referred and self-referred basis.

  Details

  Date posted

  11 November 2025

  Pay scheme

  Other

  Salary

  £12.21 an hour

  Contract

  Bank

  Working pattern

  Home or remote working

  Reference number

  U0062-25-0011

  Job locations

  58-59 Birmingham Research Park

  Vincent Drive

  Birmingham

  B15 2SQ

  
  

  Job description

  Job responsibilities

  What you will do:

  • Liaise with both internal and external agencies for the installation, configuration and maintenance of new and current systems.
  • To assist in developing and delivering specific training plans and system guidance documentation.
  • Manage and maintain IT asset register which would include hardware and software.
  • Manage the antivirus updates across the estate.
  • Administer internal IT services (such as our Devices, M365 tenant, Azure, and business SaaS applications).
  • Manage and support the smartphones for the business on MDM environment.
  • Support all clinical systems, including our Patient Administration System.

  Whats in it for you:

  • Company Pension Scheme
  • 20 days annual leave, plus bank holidays, increasing on an annual basis
  • Employee Assistance Programme (for health, wellbeing and financial assistance)

  Job description

  Job responsibilities

  What you will do:

  • Liaise with both internal and external agencies for the installation, configuration and maintenance of new and current systems.
  • To assist in developing and delivering specific training plans and system guidance documentation.
  • Manage and maintain IT asset register which would include hardware and software.
  • Manage the antivirus updates across the estate.
  • Administer internal IT services (such as our Devices, M365 tenant, Azure, and business SaaS applications).
  • Manage and support the smartphones for the business on MDM environment.
  • Support all clinical systems, including our Patient Administration System.

  Whats in it for you:

  • Company Pension Scheme
  • 20 days annual leave, plus bank holidays, increasing on an annual basis
  • Employee Assistance Programme (for health, wellbeing and financial assistance)

  Person Specification

  Qualifications

  Essential

  • About you
  • Prior experience working in a support/service desk role at 1st & 2nd line.
  • Eligibility to reside and work in the UK.
  • Highly skilled knowledge, experience and training in the use of Microsoft Office products, ideally including the Admin environment, MS Teams, Outlook and SharePoint.
  • Knowledge of Microsoft Windows 10/11 Operating Systems - Deployment, configuration, and support.
  • Experience in cloud bases solutions like Azure, Azure Active Directory, Microsoft Entra, Intune, M365 & AWS.
  • Knowledge of ITSM tools.

  Desirable

  • Previous experience of working with DICOM, HL7 and PACS/RIS systems is desirable, but not essential.

  Person Specification

  Qualifications

  Essential

  • About you
  • Prior experience working in a support/service desk role at 1st & 2nd line.
  • Eligibility to reside and work in the UK.
  • Highly skilled knowledge, experience and training in the use of Microsoft Office products, ideally including the Admin environment, MS Teams, Outlook and SharePoint.
  • Knowledge of Microsoft Windows 10/11 Operating Systems - Deployment, configuration, and support.
  • Experience in cloud bases solutions like Azure, Azure Active Directory, Microsoft Entra, Intune, M365 & AWS.
  • Knowledge of ITSM tools.

  Desirable

  • Previous experience of working with DICOM, HL7 and PACS/RIS systems is desirable, but not essential.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Diagnostic World

  Address

  58-59 Birmingham Research Park

  Vincent Drive

  Birmingham

  B15 2SQ

  
  

  Employer's website

  http://www.diagnosticworld.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Diagnostic World

  Address

  58-59 Birmingham Research Park

  Vincent Drive

  Birmingham

  B15 2SQ

  
  

  Employer's website

  http://www.diagnosticworld.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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