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Job Description
- Req#: JR_1022725
- Daily end user support for primary country site
- Collaboration and extended support to other countries in SEA - Singapore, Thailand, Indonesia, Vietnam and Philippines.
- Manage all service ticket at SEA region in ITSM and categorize it to the light target service group
- Receive phone call from Malaysia as well as requested country and create required service ticket at ITSM
- Create approved lT service request at ITSM for SEA region
- Execute required lT project, service-based lT support in Malaysia as well as SEA
- Provide hands on support based on assigned service ticket from 1st level support team
- Communicate to user and inform any required communication to the team head
- Setup and Obtaining / Assigning new Laptops / Desktops, iPhone / iPad, Company Mobile phones for new hires and spare when needed
- ITSM Ticketing system monitoring
- First Level of support troubleshooting for company devices and any lT related issues / concerns
- End user Phone support for all lT related matters while working offsite
- Support lT governance, security related incident and task realization
- Regular updates and communication to regional and local team.
- To provide user and peer training, as and when required.
- Data Centre / Server Room Maintenance and primary contact and supporting personnel for required support and governance.
- lT Asset Life Cycle Management
- Report all notebooks / desktops with hardware issues
- Ensure the functionality of the repaired devices
- Manage vendors for any lT related concerns
- Report internet issues, troubleshooting procedure.
- Managing telco provider (local Mobile Line & internet Service Provider)for new lines /
- Report under waranty mobile devices such as iPhone, iPads etc
- Liaise with SIP Trunk Service Vendor and all lT vendor relating to lT Services.
- Monitor and upkeep movement or records of lT equipment
- Ensure the lT Assets document is up to date
- Diploma or Degree in lT or systems engineering or relevant fields
- Minimum 5 years working experience in the 1st level lT support environment
- Experience with ITSIV is an added advantage
- Time management skills and the ability to establish reasonable and attainable deadlines for resolution
- Ability to prioritize and manage several milestones and projects efficiently.
- English speaking / written skill is required: Vital requirement for communication with regional / global support team.
- Sense of urgency
- Ability to communicate with all level of employee
- Good team player
- Time flexibility, ability to standby for ad hoc support as and when required
Main tasks
1st level support
Managing local Vendors and ISP
Local ISP's (lnternet Service Providers) and Telco Company
lT Companv Assets
Job Requirements
Other skillsYour ZEISS Recruiting Team:
Deirdre Tracy FernandezAbout the company
ZEISS is an internationally leading technology enterprise operating in the fields of optics and optoelectronics.
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