• Job Description

  Req#: 575443

  CORTRUST BANK
  The mission of this bank is to profitably deliver high quality customer service that meets the financial needs of our community, its businesses, and its citizens. No line of financial services is beyond our charter.

  CorTrust Bank is seeking a full-time IT Technician I in the Twin Cities!

  It's more than just a job! When you join one of the region's leading community banks, you can expect a family atmosphere committed to building outstanding teams. We believe in the overall well-being of our employees and work hard to provide the best opportunities for growth. We're proud to offer a competitive compensation package that includes perks like a 401k, Employee Stock Ownership Plan, insurance, paid time off, service awards, and community service opportunities.

  Summary: The IT Technician supports and maintains the Bank’s technology and associated peripherals. They install, monitor, maintain, and configure computer systems and networks. They help diagnose and resolve technical and application problems.

  Key areas of responsibility:

  Technology Management:

  • Monitor and maintain computer systems and networks.
  • Install and configure computer hardware, operating systems, and applications.
  • Troubleshoot, diagnose, and resolve hardware and software faults, and replace parts as needed.
  • Test and evaluate new technology and support the roll-out of new applications.
  • Set up and manage system accesses for new and existing users.
  • Follow diagrams and written instructions to repair faults and set up systems.

  Customer Service & Administrative Duties:

  • Communicate professionally and courteously with internal and external clients and adhere to phone etiquette policies.
  • Respond to tickets and requests within service agreement timeframes.
  • Resolve issues and set up systems by clearly communicating a series of actions in person or over the phone.
  • Establish and maintain rapport and trust with customers, vendors, and third-party affiliates and professionals.
  • Assist internal customers with password help, administration, and resets.
  • Compile and maintain administrative and procedural documentation, records, and reports.

  Key competencies:

  The ideal candidate for IT Technician possesses a combination of education and experience to be able to perform the primary duties of this position with little supervision, managing and prioritizing multiple projects simultaneously. They adapt easily to system, process, product, and service changes, and are able to reason, problem solve and think critically. They must demonstrate a high level of integrity, personal diplomacy, and respect. They are knowledgeable in the following systems: Microsoft Windows, Office365, Active Directory, IOS, Android, TCP/IP, LAN/WAN, VPN, Ethernet. They must be able to communicate thoughts, ideas, and information clearlyand concisely.

  
  

  CorTrust is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

• About the company

  At CorTrust Bank, you're more than a customer. You're family. Our Midwestern roots combine personalized service and the latest technology to empower you.

Notice