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Job Description
- Req#: 504722
- Medical, Dental, Vision
- 401k Matching Plan
- Life Insurance
- Hospital Confinement Plan
- Pet Insurance
- 3 Weeks of PTO
- 2 paid Holidays (Thanksgiving + Christmas)
- Technical Support & Troubleshooting
- Provide Tier 1 desktop support for Windows and macOS workstations.
- Diagnose and resolve issues related to printers, wireless connectivity, point-of-sale (POS) systems, and desktop applications.
- Support IP-based security cameras and digital surveillance systems.
- Assist with basic networking issues, including switches, access points, and structured cabling.
- Operational Support
- Ensure all IT hardware is operational across hotel rooms, front desk, back office, and restaurant areas.
- Perform installations, moves, adds, and changes for IT assets.
- Provide support for special events, including AV and temporary network setups as needed.
- Installation & Maintenance
- Perform low-voltage cabling installations and basic termination/testing.
- Mount and secure equipment (including screens, cameras, wireless access points).
- Climb ladders, lift/move moderately heavy equipment (up to 50 lbs), and operate hand tools as required.
- Collaboration & Documentation
- Escalate complex issues to Tier 2 support or the IT Director when needed.
- Maintain accurate logs of all support activities in the helpdesk system.
- Follow organizational IT policies and procedures, including security and data protection standards.
- High school diploma or equivalent; IT certifications (e.g., CompTIA A+) preferred.
- Minimum 1 year of IT support or equivalent experience in a customer-facing technical role.
- Basic understanding of networking principles (DHCP, DNS, LAN/WAN).
- Familiarity with Windows 10/11 and macOS systems.
- Experience with troubleshooting wired and wireless network connectivity.
- Comfortable working with POS systems and peripherals.
- Ability to lift and carry equipment (up to 50 lbs) and perform physically demanding tasks.
- Experience in a hospitality environment (hotels, resorts, or restaurants).
- Exposure to low-voltage installation or structured cabling standards (e.g., Cat5e, Cat6).
- Basic knowledge of IT security practices and access control systems.
- Experience with Toast, Commerce7, and Webrez POS systems.
- Experience with RingCentral VoIP phone system.
- Fast-paced, customer-centric hospitality setting.
- Work schedule is Wednesday – Sunday from 9:00AM-6:00PM
- Work hours will include weekends and holidays to align with peak business activity.
- On-site presence is required; remote support may be assigned occasionally.
- Understand the Ponte Values , and Service Standards.
- Ensure the safety of guests and associates .
- Follow the environmental standards set by the Company
- Treat all associates and guests in a respectful manner.
- Exhibit integrity (honesty and truthfulness).
- Perform any other duties as required by your Manager .
About our Company:
Ponte Family Estate Winery opened in 2003 and is a California based company operating in the heart of the Temecula Wine Country. We have been farming our vineyards since 1984 and are a real working winery, growing and producing over 20 estate grown varietals within certified sustainable facilities.
We are located right next to our Four Diamond, 90 room, boutique hotel Ponte Vineyard Inn. We are surrounded by 300 acres of mature vineyards and views of rolling hills. We are a short drive from most of Southern California and enjoy hosting folks who want a break from city life. Our guests visit us seeking a relaxing day or overnight stay in the country.
We have become the benchmark for great service among Temecula wineries. Our associates are dedicated to delighting guests by providing excellent hospitality and serving great wine and food in a beautiful environment.
Job Summary:
We are seeking a reliable and proactive Tier 1 Desktop Support Technician to join our IT team in supporting day-to-day technical operations across our hospitality facilities, including hotel and restaurant services. The technician will play a crucial role in providing front-line support for a variety of systems and technologies, ensuring seamless technology performance to enhance guest and employee experiences.
Compensation: $25.00-$26.00 hourly DOE
Benefits Per Company Plan Details
*The terms and conditions associated with each Benefit are outlined in the Associate Handbook, additional documentation provided by Human Resources, or within the policies of the carriers providing the benefits*
Key Responsibilities:
Qualifications:
Required
Preferred
Work Environment & Schedule
Company Standards:
Why Join Us?
We offer a dynamic work environment where your contributions directly impact guest satisfaction and operational efficiency. Join a team that values technical expertise, hands-on problem-solving, and teamwork in a high-energy setting.
About the company
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