• Job Description

  Req#: JR10023494

  Job Description

  iA Financial Group is looking for a versatile hybrid IT technician to primarily provide on-site user support at the office as well as user support related to the technologies available at the iA office in Toronto. This position includes support for workstations, IT accessories, mobile devices, printing services, event support, and operation of the broadcast room. An interest in broadcast room technologies and audiovisual is necessary.

  Responsibilities:

  On-site user support:

  • Assist users, gather their feedback, and provide relevant advice on best practices for using tools and technologies.

  • Diagnose issues, maintain the relationship with the requester by ensuring regular follow-up, and make every effort to reach a conclusion without escalation.

  • Respond to assistance requests from users of the information technologies under their responsibility.

  IT equipment management:

  Perform handling, installation, and configuration activities for IT, mobile, and audiovisual equipment and ensure data and documentation updates.

  Participate in supply management (receiving and storing materials and maintaining the storage and assembly area in good condition).

  Event support:

  • Install, operate, and dismantle audiovisual equipment (sound, projection, lighting) during corporate events.

  • Provide user support during events and assist organizers and presenters.

  • Be the main point of contact in Toronto for the audiovisual team to co-host in-person and remote events.

  Broadcast room technologies and audiovisual:

  • Provide technical support in the rooms directly on-site or remotely

  • Ensure the maintenance and enhancement of equipment in the rooms

  • Follow up with suppliers, installation, and quality assurance after installation

  Desired Profile:

  • Strong skills in service, human relations, continuous improvement, and collaboration by phone or in person

  • Excellent knowledge of office tools and applications (hardware, software, online)

  • Education: College diploma (e.g., DEC or AEC) in computer science or equivalent. Any relevant experience and/or technical training will be considered

  • Minimum experience: 2 to 5 years in audiovisual

  • Good knowledge of computers, Windows, and Mac

  • Bilingual in French with solid verbal and written communication skills

  Assets:

  • Knowledge of ITIL, Agile, LEAN methodologies

  • Knowledge of videoconferencing technologies and equipment (Cisco devices, Microsoft Teams Room platform, WebEx Control Hub, and CVI)

  • Knowledge of audiovisual equipment (consoles, microphones, home automation, etc.)

  • Crestron programming

  • Knowledge in the insurance or financial field

  Location:

  • Toronto Office — This position is 100% on-site.

  Location(s)

  Toronto, Ontario

  Other Possible Location(s)

  
  

  Company

  iA Financial Group

  Posting End Date

  2025-07-05

  Company Overview

  iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

  With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

  At iA, we’re invested in you.

  * iA Financial group includes the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto

  Our Commitment to Diversity and Inclusion

  At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

  Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here . Someone from our team will be happy to assist you with your needs.

• About the company

  iA Financial Group offers financial services tailored to the needs of individuals and businesses: insurance, savings, retirement and loans.

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