• Job Description

  Req#: 4082

  Posting Start Date:	December 31, 2024
  Posting End Date:	January 14, 2025
  Position Number:	80006840
  Union:	Non-Union
  FLSA Status:	Salaried Exempt
  Department:	Information Technology - Service Desk
  Salary Grade:	E-14
  Salary Range:	$63,294.40 - $94,931.20
  Employment Type:	Full Time
  Building Location:	Central Office Building
  Building Street:	700 S. Eisenhower Boulevard
  Building City:	Middletown
  Building State:	Pennsylvania (US-PA)
  Building Zip Code:	17057
  Work Schedule:	Flexible Work Options

  The Pennsylvania Turnpike Commission, opened on October 1, 1940, is known as “America’s First Superhighway”! Our mission is to operate a safe, reliable, customer-valued toll road system that supports national mobility and commerce. The PTC operates a 565-mile system with over 205 million transactions annually. Together, we are building the highway of the future.

  The Commission values its team members and understands the importance of work/life balance to the health, well-being and productivity of its team. Therefore, this position may be eligible for Flexible Work Options* such as:

  • Hybrid Work - combination of remote and in-person reporting
  • Alternate Work Schedule - flexibility to adjust work schedule length to complete work week in fewer days

  *Some options may require completion of probationary period.

  The Commission requires all employees to establish PA residency within 6 months of hire and to maintain PA residency, regardless of Flexible Work Options.

  Applicants must be currently authorized to work in the United States on a full-time basis. The Commission will not sponsor applicants for work visas.

  Job Purpose and Summary

  This position is responsible for journey-level technical work as a member of one of the various areas of specialization within the Information Technology (IT) Department. Work involves participating and performing work of varying levels for the assigned unit with an increasing degree of complexity. Work is primarily performed with independence and reviewed by a supervisor or higher-level specialist for attainment of program goals, completion of projects and overall performance.

  Essential Functions & Responsibilities

  Participates on project teams. Participates in all aspects of departmental project/program life cycles including planning, specification, design, installation, deployment, integration, operations, support, testing, policy development, and compliance reporting.

  Responds to end user incidents, requests, and support calls. Provides technical assistance by troubleshooting, analyzing, and resolving concerns.

  Develops and maintains specifications, Business Process Procedures (BPPs), user manuals and other documentation.

  Analyzes and documents changes to software, networks, and/or systems to support the organization’s business processes and/or programs. Participates in the configuration and implementation of changes.

  Participates and supports the preparation, development, execution and validation of test scripts and the testing process. Coordinates with other business units to accomplish successful implementation of changes.

  Deploys and administers updates for basic servers, systems, equipment, networks, devices, and programs.

  Creates or maintains security profiles and systems. Reviews access to sensitive application objects, transactions, and data. Works with the appropriate staff to ensure issues involving application security get resolved.

  Creates reports and uses report variants to produce repeatable reports with specific user criteria.

  Monitors various systems and programs to ensure proper operation and compliance. Identifies and resolves issues and security threats/incidents found.

  Performs necessary departmental documentation, administrative tasks and internal outreach efforts as needed.

  Gathers information from various departments and determines how to best support the needs of end users. Monitors business systems and business processes to identify, research and recommend opportunities for improvements.

  Utilizes software and/or technology tools to perform job duties.

  Uses situational awareness to anticipate and prevent accidents.

  Performs related duties as assigned.

  Qualifications

  Eight (8) years of experience in the information technology field;
  OR
  Four (4) years of experience in the information technology field AND a bachelor’s degree in information technology or closely related field;
  OR
  One (1) year as an IT Technology Analyst I with the PTC.
  Equivalent combination of education and/or experience may be accepted.

  Certain units may prefer specialized training and/or certifications.

  Competencies

  Problem Solving/Analysis

  Customer/Client Focused

  Communication Proficiency

  Analytical Thinking

  Project Management

  Technical Capacity

  Physical Demands and Work Environment

  Position demands include frequent speaking, writing, and reading reports. Position requires frequent work at a computer utilizing business programs and PTC specific operating systems. Occasionally works outside of normal business hours for assigned work assignments.

  Office environment with low levels of noise, adequate lighting, and comfortable temperature. Field environment may include exposure to moderately adverse and undesirable conditions. Physical environment is generally safe, but safety equipment or precautions must be followed in field conditions.

  Disclaimer

  The information provided in this job description has been designed to indicate the general nature and level of work performed by the incumbent(s) within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of the employee(s) assigned to this job. Management has the discretion to add or modify duties of the job and to designate other functions as essential at any time.

  The Pennsylvania Turnpike Commission is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. If you need assistance or an accommodation due to a disability, you may contact the Human Resources Department by calling 717-831-7378.

• About the company

  The Pennsylvania Turnpike Commission is an agency created in 1937 to construct, finance, operate, and maintain the Pennsylvania Turnpike.

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