Sidecar Health
IT Support Engineer, Call Centers
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Job Description
- Req#: 5664488004
Employer Industry: Health Insurance
Why consider this job opportunity:
- Salary up to $120,000
- Bonus opportunities and an equity package
- Comprehensive Medical, Dental, and Vision benefits
- 401k retirement plan with company contributions
- Opportunity to make a significant impact at a rapidly growing, mission-driven company
- Work with a diverse and passionate team dedicated to transforming healthcare
What to Expect (Job Responsibilities):
- Lead the design, implementation, and maintenance of Genesys contact center solutions
- Manage telecommunications infrastructure to ensure high availability of voice services
- Troubleshoot complex technical issues and implement effective solutions
- Analyze call flow data and recommend improvements to enhance customer experience
- Partner with vendors to resolve escalated issues and plan for future enhancements
What is Required (Qualifications):
- Minimum 5 years of experience in telecommunications engineering, with at least 3 years focusing on Genesys Cloud platform
- Strong technical knowledge of Genesys Cloud, PureConnect, or PureEngage environments
- Experience managing telecommunications infrastructure, including SIP, VoIP, and related technologies
- Ability to write and maintain code in Python or Java
- Bachelor’s degree in computer science, Telecommunications, or related field (or equivalent experience)
How to Stand Out (Preferred Qualifications):
- Relevant certifications (Genesys Certified Professional, etc.)
- Understanding and experience using LLMs
- Strong technical knowledge of AWS public cloud services, including networking stack tools
- Proven ability to lead technical projects from concept through implementation
- Strong understanding of telecommunications security best practices and compliance requirements
#HealthInsurance #Telecommunications #CareerOpportunity #CompetitivePay #ImpactfulWork
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Looking for a new kind of health insurance? Sidecar Health offers transparent & affordable health insurance for individuals, and you can choose any doctor you like. Learn more.
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