• Job Description

  Req#: 45786

  • Job ID: 45786
  • Job Category: Information & Technology
  • Division & Section: Technology Services, Project and Strategy Delivery
  • Work Location: Metro Hall, 55 John Street, Toronto, ON

  • Job Type: Seasonal - Full Time Temporary (4 Months)

    Duration: May 8, 2024 – August 28, 2024

    Hourly Rate: $22.45 - $24.61 (2024 rate)
  • Shift Information: Monday to Friday, 35 hours per week
  • Affiliation: L79 Full-time
  • Number of Positions Open: 1
  • Posting Period: 14-March-2024 to 17-March-2024

  Major Responsibilities:
  The IT Trainee will assist the program team with general office duties as it relates to the program area. Duties could include the following:
  

  • Assists with various divisional programs and office functions.
  • Assists with collecting data and assembling information packages for various projects/assignments/operations.
  • Assists with identifying gaps and improving back-office as well as operational processes.
  • Provides information, documents requests/findings for information and directs inquiries to appropriate staff to answer questions/handle requests.
  • Assists with installing, maintaining, and updating various hardware/software/systems.
  • Collects & analyze data for the program team.
  • Assists with organizing and presenting data collected.
  • Assists with maintaining Program artifact repository (SharePoint).
  • Research faults/problems for others to analyze/process.
  • Research software, hardware and peripheral devices.
  • Assists in maintaining inventory.
  • Assists with simple programming.
  • Assists in performing technical tests.
  • Travels to various locations and participates in special events, shows or meetings.

  Key Qualifications:
  Your application must describe your qualifications as they relate to the following criteria:
  

  1. Post-secondary education or current enrollment in an IT, Computer Science or related program, or an equivalent combination of education and experience.
  2. Experience engaging with the public and providing front-line customer service, responding to inquiries in person, on the telephone and through email.
  3. Experience in the use of Microsoft Office (i.e. MS Word, Excel and PowerPoint).
  4. Experience with computer applications including MS 365 Office Suite
  5. Experience with Project life cycle and SDLC

  You must also have:

  • Excellent communication skills and a strong customer service orientation with ability to communicate effectively orally and writing.
  • Strong interpersonal skills enabling working effectively as a member of a team.
  • Strong analytical and problem-solving skills
  • Excellent organizational and time management skills, including attention to detail, ability to set priorities, meet deadlines and work effectively with minimal supervision, deal with conflicting priorities and work demands.
  • Knowledge of web application technology concepts
  • Ability to prepare, interpret and process technical documentation.
  • Ability to travel to various sites within the City of Toronto as required.
  • It is an asset of knowledge in Lean Six Sigma.

  
  Note: The applicant pool from this job posting may be used for similar summer job opportunities in various divisions.

  Equity, Diversity and Inclusion

  The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity .

  Accommodation

  The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request . Learn more about the City’s Hiring Policies and Accommodation Process .

• About the company

  Toronto (/təˈrɒntoʊ/, locally /ˈtrɒnoʊ, -nə/) is the capital city of the Canadian province of Ontario.

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