• Job Description

  Req#: 399979

  Come and work with us.

  We are looking for a talented and accomplished Italian Learning Specialist to join our team to enhance the competencies of individual employees by designing, updating and conducting training programs that will boost employees workplace performance in alliance with Foundever’s core values.

  As a Learning Specialist in this project, your daily responsibilities will include:

  • Creates learning experiences that equip new and long-term associates to excel in their work environments through expert classroom instruction, on-floor mentoring and one-to-one skills coaching.
  • Modifies and presents training programs for representatives/agents.
  • Tracks and analyzes training programs by examining agent performance.
  • Recommends changes to training programs.
  • Conducts training programs for representatives/agents and first-line supervisors on new products/services, selling skills and/or system changes.
  • Participates in identifying program needs, obtaining technical data and scheduling programs.
  • Maintains training records.
  • Tracks and analyzes training programs by examining agent performance.
  • Recommends changes to training programs.

  To succeed in the role, you will need to have:

  • Native or proficient level of Italian (mandatory)
  • Advanced level of English (at least C1) both verbal and written
  • Strong facilitation, problem-solving, research and decision-making skills.
  • Solid understanding and use of computer basics (Internet, e-mail, MS Office).
  • Organizational and time management skills.
  • Ability to manage challenging trainees and customers while remaining in control.
  • Good judgment and ability to express thoughts clearly and simply.
  • Ability to work a flexible schedule.
  • Ability in designing, developing and delivering training material
  • Ability to carrying out Training Needs Analysis
  • Strong presentation skills
  • Visual design skills and ability to storyboard
  • Proficient level of Power Point, Excel
  • Critical thinking skills
  • Ability to learn fast on a job
  • Availability to work from our Lisbon Sites (Santos and Sete Rios)
  • Must hold EU citizenship or valid work permit for Portugal
  • Be a local candidate or willing to relocate to Lisbon, Portugal

  Education and experience.

  • College degree in Education, HR or directly related field (preferable)
  • Experience as Trainer/Learning Specialist in BPO
  • At least 2 years of customer service or technical support experience coaching and mentoring other associates, preferably in a complex, fast-paced contact center environment.

  Specific Requirements (when necessary)

  • Availability to travel
  • Out-of-hours support

  Benefits.

  • Competitive wages
  • Paid professional training
  • Employee discounts
  • Private healthcare & dental insurance (after six months of employment)
  • Growth opportunities through various development programs
  • Fun and engaging company-wide initiatives, including our EverBetter wellness program
  • Job stability
  • Life-long skills and experience
  • Excellent work culture

  Go further with Foundever®

  We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

  Apply today!

• About the company

  At Sitel Group, we redefine the way brands connect with their customers – one experience at a time. With our People First culture, we have a commitment to our associates to allow for tremendous growth across an exciting range or global opportunities, including working from home. In fact, around 93 percent of our non-agent positions are filled by internal talent today. We know our success is due to our diverse, talented and passionate people. Begin your journey today!

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