• Job Description

  Req#: 211331

  .

  Hello there! We’re Vodafone Intelligent Solutions (also known as _VOIS) and we’re looking for a

  Italian speaking Sales Data Management Specialist

  Your role in a nutshell:

  
  Support Corporate Sales Operations related activities. Resolve Process related queries, complaints and questions verbally and in writing in accordance with the actual process regulatory and process specific guidelines provided by our Partners, and within SLA targets and within other business given targets and deadlines.
  Own the day-to-day incident and data management processes. Ensure that problems are identified proactively, and incidents are acknowledged. Resolve cases within SLA targets, using escalation management and problem-solving techniques, communicating result and handling objections accordingly.
  Provide customer and technical support, working closely with other support teams, in order to provide an outstanding managed service to Customers and Sales, demonstrating a Sales Enablement mindset.

  What you’ll do:

  
  • Process and correct client data in collaboration with other departments
  • Manage technical and functional problems in the CRM database
  • Deal with trouble tickets
  • Regarding the opportunities perform the below activities: Opportunity Bug, Opportunity Check, Opportunity Action and Upload Team Opportunity
  

  .

  What you will bring to the team:

  
  • Fluency in English and Italian
  • Administrator level experience with CRM systems (PartnerHUB, Micromega)
  • Experience in mobile telecom and IT solutions
  • Telecom sector experience in multinational environment (desired)
  • Computer skills (MS Office, with an emphasis on Excel)
  • Strong analytical and logical skills
  • Customer focus
  • Time and priority management skills

  In return we provide you with:

  • A dynamic environment where innovative ideas are always welcome
  • A collaborative community where your professional goals and work are supported by a diverse team
  • Access to internal trainings through Vodafone University and external trainings via other providers
  • A supportive internal coaching and mentoring culture
  • Opportunities to participate in company activities and Vodafone Foundation events
  • Corporate assets including a laptop and mobile phone with Vodafone RED subscription (unlimited voice, text message, and data within the EU)
  • Cafeteria package
  • Private Medical Services
  • Employee Assistance Program to support your wellbeing and mental health
  • Life and accident insurance
  • You can work remotely overseas for 20 days a year
  • 16 weeks fully paid parental leave. This applies to all non-birthing partners who become parents due to birth or adoption
  • You and your family members can enjoy several discounts from our partners
  • You will be working in a hybrid model, which means 3 days working from home with 2 days office visit per week

  What you need to know about us

  We are the engine that powers Vodafone around the world: our work impacts millions of people around the globe every day. If you want to experiment and learn fast, integrated into an international, multicultural and inclusive team, then _VOIS is the place for you.

  #movewithus #_VOIS #VOISHU #LI-Hybrid

  Not a perfect fit?

  Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

• About the company

  Vodafone Group plc is a British multinational telecommunications company.

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