Diverse Lynx
ITIL Specialist / ServiceNow Specialist
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Job Description
- Req#: 25-60078
Job Description: ITIL Specialist / ServiceNow Specialist
Remote/Atlanta, GA
What are the top 3 skills required for this role?
Service Now
Incident Management
Change Management
Job Description/ Responsibilities
- Incident management for issues reported by the respective (Development, test and performance) team in development and integration environments
- Lower Environment Incident Management for environmental issues reported in Non-production regions impacting any application activities
- The process includes acknowledgement of issues incidents identifying the priority and scope triage assignment to the right group opening bridge calls group chat and interacting with clients to troubleshoot periodic notifications alerts till resolution dashboard and SharePoint reporting incident tracking maintaining RCA document
- Periodic updates of planned activities to core and consolidated calendar in SharePoint and notification sent through mails .
- Post resolution of an issue collate resolution details root cause to complete RCA document Preparing weekly monthly and yearly metrics presentations Updating internal process documents flows as and when we have any changes
- Co-ordination with multiple vendors and application teams.
- Close work with all of the areas within technology will be required to understand the paths of work that are underway and being delivered
- Knowledge of Major/Minor Incidents, and the differences each represent and Prioritization
- Root cause analysis understanding
- Have conducted post incident reviews in the past
- ServiceNow: Incident/Problem/Change Module at an expert level
- ServiceNow Reporting at an expert level
- Meeting facilitation
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.About the company
We provide Consulting Services for our customer’s project and staffing needs. We also provide Data Management for Clinical Trials.
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