• Job Description

  Req#: 515286
  Exciting Job Opportunity at EECU: Call Center Representative

  We are seeking enthusiastic and dedicated individuals to join our Call Center team! As a Call Center Representative for EECU, your primary responsibility will be to deliver exceptional service to our valued members by handling 60-80 calls daily in a timely, professional, and courteous manner.

  Key Responsibilities:

  • Answer incoming calls and provide outstanding customer service by resolving inquiries and addressing concerns.
  • Maintain performance standards in quality, attendance, and efficiency while contributing positively to a team-centric environment.
  • Build and maintain lasting relationships with members by offering suitable products and services that meet their needs.
  • Effectively resolve conflicts and manage member expectations, ensuring a high level of satisfaction.
  • Strive to exceed performance goals and deliver excellent results consistently.

  Ideal Candidates Should Possess the Following Knowledge and Experience:

  • Experience: Minimum of one year of prior call center or financial experience is required.
  • Environment: Willingness to work in a fast-paced environment that requires 100% phone-based interaction.
  • Attendance: Excellent attendance is a must.
  • Skills: Strong communication and interpersonal skills, a positive attitude, and a commitment to providing exceptional service.
  • Problem-Solving: Ability to handle difficult situations with empathy and professionalism.
  • Multitasking: Ability to manage multiple tasks while maintaining attention to detail.
  • Language Skills: Bilingual (Spanish) preferred ability to read, speak, and write in Spanish.
  • All candidates must be able to pass background screenings to be hired.

  Location:

  • Near Downtown Fort Worth

  Schedule Availability:

  • Monday to Friday: 9:00am – 6:00pm or 10:00am – 7:00pm
  • Rotating Saturdays: 9:00am – 1:00pm

  Join us and be part of a dynamic team where you can grow your career and make a difference every day!

  
  

  
  

  
  

  EECU is an EOE/Vets/Disabled Employer.

  For more information on our organization and benefits please visit Careers | EECU.

  
  

  
  

• About the company

  EECU is a not-for-profit credit union, owned by our members. We offer everything you’d expect from a financial institution, but it’s our commitment to delivering value, focus on supporting your community, and delivering a faster, friendlier personalize...

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