Journeys
Journeys Bilingual (Spanish/English) Customer Service Representative - Remote (TN and FL Residents)
This job is now closed
Job Description
- Req#: JOURN002067
Employer Industry: Customer Service
Why Consider this Job Opportunity:
- Competitive pay
- Opportunities for career growth and advancement within the organization
- Remote work opportunity with flexible scheduling
- Supportive and positive work environment
- Chance to build personal connections and relationships with customers
- Training and coaching provided to improve performance and customer experience
What to Expect (Job Responsibilities):
- Maintain effective communication with customers regarding orders, promotions, shipments, and returns
- Build personal connections and relationships to promote customer retention and loyalty
- Meet individual and team customer-focused goals and Key Performance Indicators (KPIs)
- Act as a brand ambassador and uphold core values
- Apply coaching, feedback, and training to improve individual performance and customer experience
What is Required (Qualifications):
- Strong communication skills, both verbal and written
- Ability to work in a fast-paced, ever-changing environment and meet performance expectations
- Problem-solving skills and ability to provide appropriate resolutions
- Ability to sit for long periods of time
- Willingness to learn new software and applications
- Ability to handle conflict in a calm and professional manner
- Ability to work independently and as part of a team
How to Stand Out (Preferred Qualifications):
- Bilingual fluency in English and Spanish
- Experience with customer service or similar roles
#CustomerService #CareerGrowth #RemoteWork #PositiveWorkEnvironment #TrainingProvided
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Journeys is a specialty chain retailer, owned by Genesco, of branded fashion footwear and accessories with approximately 1,200 stores nationwide.
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