Nokia
Jr. Customer Service Specialist
PayCompetitive
LocationCa Virtual - On/Ontario
Employment typeFull-Time
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Job Description
- Req#: 15245
Employer Industry: Technology Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Engage in diverse customer service areas including technical support and account management
- Chance to enhance your skills through hands-on learning and training
- Dynamic role with the potential for travel to various internal and external meetings
What to Expect (Job Responsibilities):
- Perform tasks with moderate guidance while adhering to established guidelines and policies
- Analyze factual information and potential solutions to resolve straightforward problems
- Troubleshoot, diagnose, advise, and implement corrective actions for technical issues reported by customers
- Manage and nurture customer relationships daily, ensuring case information is kept up to date
- Create and contribute to knowledge management articles and documentation
What is Required (Qualifications):
- A four-year Bachelor’s degree in Electrical Engineering, Computer Science, or a related technical field
- Positive attitude towards learning and willingness to engage with documentation and experienced colleagues
- Great written and verbal communication skills
- Willingness to travel for training and various internal and external meetings
- Ability to analyze information and apply professional experience to resolve issues
How to Stand Out (Preferred Qualifications):
- Excellent customer communication skills and experience in delivering presentations effectively
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Nokia’s transition to a primary focus on telecommunications began in the 1990s. The first GSM call was made in 1991 using Nokia equipment. Rapid success in the mobile phone sector allowed Nokia to become by 1998, the best-selling mobile phone brand in the world. In 2003 Nokia introduced the first camera phone. In 2011, to address increasing competition from iOS and Android operating systems, Nokia entered into a strategic partnership with Microsoft. In 2014 Nokia sold its mobile and devices division to Microsoft. The creation of Nokia Networks, following the buy-out of joint-venture partner Siemens in 2013, laid the foundation for Nokia’s transformation into primarily a network hardware and software provider. The 2015 acquisition of Franco-American telecommunications equipment provider Alcatel-Lucent greatly broadened the scope of Nokia’s portfolio and customer base. Additional acquisitions have positioned Nokia to be an industry leader in the transition to 5G wireless technology by offering the only end-to-end 5G network portfolio available on a global basis. In 2016 the Nokia brand re-entered the mobile handset market through a licensing agreement with HMD Global, allowing them to offer phones under the Nokia brand.