• Job Description

  Req#: 20701

  Description

  Role Summary

  As the world’s largest online retailer of high-quality personalized gifts, we pride ourselves on doing things a little differently. In this role, you will have the unique opportunity to assist the IT department across a wide range of activities. You will be responsible for completing equipment installations and teardowns, as well as providing the first level of technical support for preexisting hardware and software: computers and laptops, printers and other PC peripherals, networking hardware, enterprise applications, and IP-based production equipment in a fast-paced and ever-changing environment.

  ***Please note this is not a coding position***

  ***ON-SITE at our Burr Ridge Location***

  Role Responsibilities/Essential Functions

  • Provide over the phone and in-person support to end-users using hardware and software including (but not limited to): desktop and laptop computers, printers, thermal printers, handheld scanners, networking hardware, IP-based phones, generally available as well as proprietary office and production applications and equipment.
  • Log and manage IT Requests through a proprietary system and follow up with team members, provide feedback, and see problems through to resolution with minimal supervision.
  • Research solutions or escalate unresolved IT Requests to the next level of support when necessary and ensure that no tasks are abandoned.
  • Perform scheduled installations, configurations, and maintenance of computer equipment and various peripherals, operating systems, and applications.
  • Actively participate in new system implementations, including (but not limited to): new equipment setups/teardowns, low-voltage (WAN/LAN network, A/V, etc.) cabling in office and production settings, software migrations, upgrades and rollouts of new technologies with emphasis on all hands-on projects involving physical network infrastructure.
  • Document, manage, and monitor internal assets to ensure accurate inventory records.
  • Perform other duties as required for trouble-free daily operations.

  Qualifications

  Requirements and Knowledge, Skills and Abilities

  • Associates Degree in Information Technology, Computer Science (or similar), or equivalent work experience in a Microsoft/Apple environment.
  • Mechanical aptitude helpful while working with production equipment.
  • Working knowledge of networking fundamentals and MS Windows-based environments.
  • Ability to prioritize tasks and manage multiple projects to conclusion.
  • Ability to work well as a self-directed individual but also as a team member.
  • Ability to work flexible/extended hours for a prolonged time (as needed, with prior notice).
  • Strong interpersonal and communication skills, passion for technology and a positive attitude.
  • Strong problem-solving and troubleshooting skills.

  Schedule

  Non Peak hours are M-F 6am-2:30pm

  Peak hours varies

  Pay

  Hourly; eligible for OT

  The expected salary range for this position is $23-$25 hourly. The actual compensation will be determined by experience and other factors permitted by the law.

  Benefits for this location include*:

  • Medical, dental, vision, life and disability insurance for the associate and family (if applicable)
  • Flexible Spending Account
  • Health Savings Account
  • 401k retirement program
  • Mental health resources/ Employee Assistance Program
  • 80 hours of paid vacation time (accrued on an hourly basis)
  • 9 paid holidays
  • 30% employee discount across our family of brands
  • Potential eligibility for annual merit-based wage increase, if applicable

  *Exact benefit terms, conditions and eligibility requirements are governed by official plan documents and are subject to applicable law. In addition, the Company reserves the right to change the terms and conditions and to terminate these and other plans and programs at any time.

• About the company

  1-800-Flowers.com, Inc. is a floral and foods gift retailer and distribution company in the United States. The company's focus, except for Mother’s Day and Valentine’s Day, is on gift baskets, using the name 1-800-Baskets.com.

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