Job Summary and Opportunity

This is an exciting opportunity as a first step in your career in technology. You will be joining the Axos Centers of Excellence Salesforce Team, where you will get to be a part of a team responsible for the implementation of cutting-edge, software-driven solutions. For those looking to make an impact on the business, this is where it begins.

We are seeking innovative and energetic individuals who are excited about expanding their skill set and accelerating their career growth. This is a unique program geared toward providing exposure to multiple software platforms, gaining knowledge and real-life application within each. Your journey will begin with an initial assignment to a team that has specific roles and responsibilities. As you progress through the program for the next 12-18 months, you will rotate into different complimentary software teams, where the roles and responsibilities will change. The final goal of the program is to find permanent placement within an area of focus.

In this role, your areas of focus will be related to Salesforce and how the platform integrates with OmniChannel, Marketing Automation, Document Service platforms. Through the different rotations, you will gain the knowledge and skills within the Salesforce platforms to provide enterprise-level solutions across all stages of the customer life-cycle. This position is 100% on-site and located at our HQ in San Diego, CA.

Effective 2/29/24, Axos will be moving to Workday. This transition may cause a delay. If you have not heard from us by 3/9/24, please visit axosbank.com/careers to reapply. We apologize for any inconvenience.

Responsibilities

• Work within the ecosystem of Salesforce products including SalesCloud, ServiceCloud, & ExperienceCloud
• Learn & help build Salesforce.com Declarative customizations & automations, including:
  • Architectural Components: Objects, Record Types, Layouts, & Fields
  • Automation Components: Workflow rules, Flows, & Process Builders
  • Efficiency Components: Knowledgebase, Macros, Quicktext
  • OmniChannel Components: Assignment Rules, Entitlements, LiveAgent, Glance & Five9 Integrations
• Develop and test technology solutions geared towards the improvement of tasks as they are completed today within the organization
• Promote business adoption of system capabilities and features (via trainings & webinars)
• Work on projects related to improving the customer experience and customer communication
• Utilize business tools available and analyze current methods to determine efficiency gaps and areas for possible enhancements
• Perform any additional duties as assigned

Requirements

• Bachelor's degree in Information Technology, Computer Science, Business Administration, Mathematics, or a related discipline
• Customer Obsession: "Good enough" isn't good enough for you. You're obsessed with perfecting the customer experience
• Leadership: A confident person with the ability to connect and inspire others to achieve success, whether or not they directly report to you
• Results Oriented: A driver who possess the ability to take actions and implement effective solutions in a timely manner. Excuses aren’t in your vocabulary because you always find alternative solutions when issues arise
• Ethics: Highest level of professional integrity and honesty as well as personal credibility. Your reputation for precedes you in this regard
• Innovation: Dedication to maintaining cutting edge talent with the courage to implement new ideas, technology, and aggressively challenge the status quo. You don’t accept responses to new ideas like “That’s the way it’s always been done” because you use facts, data, and people skills to implement meaningful change
• Immersion: A propensity to rapidly master the understanding and application of new technology
• Excellent verbal and written communication skills, including ability to simplify complex concepts for technical and non-technical audience

Preferred:

• 1+ year's working in an office environment
• Previous IT/Technology oriented role
• General Coding experience, especially Apex, SQL or Javascript
• Supporting call center technologies
• Salesforce certifications

Axos Employee Benefits Include

• Compensation for this position includes a Semi-Annual Bonus Plan
• 3 weeks’ Vacation, Sick leave, and Holidays (about 11 a year); Medical, Dental, Vision, Life insurance and more
• HSA or FSA account and other voluntary benefits
• 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan
• Employee Mortgage Loan Program and free access to Self-Directed Trading

APPLY DIRECTLY FOR CONSIDERATION

Born digital, Axos Bank has reinvented the banking model and grown to over $18.7 billion in assets since our founding in 2000. With a broad and ever-growing range of financial products, Axos Bank is rated among the top 5 digital banks in the country! Axos Financial is our holding company and publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX).

We bring together human insight and digital expertise to anticipate the needs of our customers. Our team members are innovative, technologically sophisticated, and motivated to achieve.

Learn more about working here!

Pre-Employment Drug Test:

All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment drug screening, which includes screening for marijuana. Axos Bank is a federally regulated banking institution. At the federal level, marijuana is an illegal schedule 1 drug; therefore, we will not employ any person who tests positive for marijuana, regardless of state legalization.

Equal Employment Opportunity:

Axos Bank is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state and local laws.

Job Functions and Work Environment:

While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc. The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

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