• Job Description

  Req#: 396448

  Key Details

  Salary: £60,000 - £65,000 per annum, plus up to 30% annual bonus

  Location: Remote, UK-based with occasional travel

  Working Hours: Monday to Friday, 09:00 to 17:30

  Contract Duration: Permanent

  Who are we?

  Put simply, our mission is to provide the solutions and the team behind the best experiences for the world’s leading brands—wherever and whenever they are needed.

  With 170,000 people working across the globe, Foundever™ securely connects brands with their customers 9 million times daily, in over 60 languages. Our global footprint makes us one of the few truly global players in the BPO industry.

  The Opportunity at a glance

  Foundever is looking for a Legal Counsel to join our in-house legal team. You will be involved in a range of activities to support and protect our business; however, your primary focus will be on reviewing commercial contracts for both existing and new client agreements. This is a hands-on role requiring both tactical execution and longer-term strategy. Crucially, you must be able to interact and negotiate effectively with internal stakeholders and clients.

  Although this role is home-based, you must be able to travel nationally to attend internal and client meetings as required. We are seeking someone with 2–4 years’ PQE and qualified as a Solicitor in either England and Wales or Scotland, ideally with experience as in-house counsel in the private sector.

  You will be rewarded with a competitive salary, pension, and up to a 30% annual performance-related bonus scheme.

  Key Responsibilities

  • Draft, negotiate, and review contracts, including customer, vendor, and data processing agreements.
  • Provide legal support across HR, operations, compliance, privacy, and corporate security, including internal and external investigations.
  • Communicate directly with clients and vendors.
  • Analyse legislation, business practices, and policies, advising on risks related to global data privacy and security.
  • Collaborate with operations, compliance, data protection officers, IT, and security teams on legal implications of business practices.
  • Research and assess legal issues, including contracts, labour disputes, works council matters, and territorial expansion.
  • Assist in legal dispute representation and approve client communications from a legal perspective.
  • Handle routine legal assignments independently.
  • Uphold Foundever’s policies on ethics and integrity.
  • Perform additional duties as required.

  Your Profile & Experience

  • Experience: Minimum 2 years PQE qualified in England & Wales or Scotland in commercial contract law with data protection expertise.
  • Communication: Ability to engage effectively at all levels with stakeholders and clients.
  • Business Acumen: Strategic decision-making with a broad organisational perspective.
  • Financial Awareness: Understanding key financial indicators and their impact.
  • Adaptability: Ability to manage diverse tasks and adjust communication styles.
  • Positive Attitude: Maintaining professionalism during challenging interactions.
  • Technical Skills: Proficient in MS Office, including PowerPoint, Word, Excel & Outlook.
  • Critical Thinking: Strong problem-solving and analytical skills.
  • Industry Knowledge: Understanding of business management and industry standards.
  • Background: Must pass a clear criminal background check.

  Assessment Process

  We will be conducting a 3 stage assessment process for this role where you will undetake the following:

  • 1st Stage – Remote introductory telephone conversation with the hiring manager.
  • 2nd Stage – Paper Based exercise completed 24 hours before onsite Interview (Location to be agreed) comprising of role play and competency based questions.
  • 3rd Stage – Cultural alignment conversation with UK General Manager and Chief Legal Officer.

  If you believe you match our role profile criteria we would love to hear from you.

• About the company

  At Sitel Group, we redefine the way brands connect with their customers – one experience at a time. With our People First culture, we have a commitment to our associates to allow for tremendous growth across an exciting range or global opportunities, including working from home. In fact, around 93 percent of our non-agent positions are filled by internal talent today. We know our success is due to our diverse, talented and passionate people. Begin your journey today!

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