• Job Description

  Req#: R-138922

  Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence

  We have a Junior Liability Support Specialist vacancy to provide outstanding service to our customers. We strive to meet our customer’s needs wherever possible and aim to do this at the first point of contact, providing them excellent Customer service. Are you ready for this exciting role in our national Protect Support team?

  As a member of our Protect team, you will play a pivotal role in supporting our customers and our business. The position is ideal for candidates with a strong customer focus and a background in Claims. As we are a dedicated National Team, we are seeking someone who is agile and can work independently or with the broader team. This role is the foundation for Protect Claims and ensures Aviva’s values are core in their approach to claims triage.

  You will be creating value through:

  • Having a clear focus on serving our customers on phone inquiries, triaging and setting up claims

  • Helping Adjusters with enquiries and understanding their ever-changing needs

  • Improving overall customer journey by identification and removal of waste, complexity, and failure demand

  • Protecting the business and the customer by identifying and understanding risks and building in controls

  • Identifying opportunities to grow our National Support Team

  • Understanding our measures to improve the customer’s journey

  What you'll do:

  • Set up and triaging new claims nationally to the Claims department

  • Deal directly with key customers and brokers on all claim-related inquires and referrals

  • Process, coordinate and validate claims referral data and documents to ensure quality in ClaimCenter

  • Apply technical knowledge of operational policies and procedures acquired through the job or specialized training experience

  • Participate in special projects and perform additional assignments required by management

  • Other administrative tasks within Claims, including but not limited to mail sorting and distribution, invoice payments, etc.

  • Iron Mountain file maintenance and preparation of closed files for shipment might include lifting boxes, working in the file room, etc.

  • Provide backup administrative services within Claims

  What you'll bring:

  • Minimum of 2+ years of administrative experience in the insurance industry preferred

  • Previous customer service experience - either on the phone or face to face

  • Attention to detail along with excellent communication skills - both written and verbal

  • Excellent organizational skills, along with analytical and decision-making abilities

  • Ability to work independently with minimal direction and as part of a team

  • Ability to adapt to change and move between tasks seamlessly without questions

  • Ability to work under pressure to meet deadlines with flexibility

  • A natural curiosity to identify improvements with a positive mindset and a can-do approach

  • A solid drive to do the right thing for our customer

  • Experience with Guidewire is an asset

  • Excellent computer skills, including experience with Microsoft Office – Word and Excel, and Outlook

  What you’ll get:

  • Competitive rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

  • Our vacation package starts at 4 weeks + the opportunity to buy an extra week.

  • Exceptional Career Development opportunities.

  • We’ll support your professional development education

  • Hybrid working model

  Aviva Canada is committed to providing accommodations for people with disabilities during all phases of the hiring process including the application process. If you require an accommodation because of a disability, we will work with you to meet your needs. Applicants need to make their needs known in advance. If you are selected for an interview and require an accommodation, you are encouraged to advise the Talent Acquisition Partner who will consult with you to determine an appropriate accommodation.

• About the company

  We’re here to protect our 33 million customers from life’s unexpected twists and turns – freeing them from fear of uncertainty. We are one of only a few insurance companies in the world that can provide customers with life, general and health insurance, and asset management in one place – a composite insurer. And we have a unique competitive advantage. Whether we’re protecting them from everyday risks or helping them to save for the future, we put customers at the heart of all we do – creating a bright and sustainable future for our customers, employees and our communities.

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